NSWIn ForceRegulation
Boarding Houses Regulation 2013
24Complaint information records
Start here
Get a plain-English read of 24
Turn the raw legal text into a practical explanation grounded in Boarding Houses Regulation 2013.
24 Complaint information records
24 Complaint information records
The complaint information records to be kept concerning any complaint relating to an additional needs resident are as follows—
(a) details of any complaint made by or on behalf of the resident concerning the care provided to the resident or the operations of the authorised boarding house,
(b) details of any action taken in response to the complaint,
(c) whether the complaint was resolved.