What to do now
Official pages: ACCC, Disputing a debt, ACCC, Debt collection rules, MoneySmart, Dealing with debt collectors, AFCA, Make a complaint. Free money advice: National Debt Helpline on 1800 007 007 (weekdays 9:30 am to 4:30 pm).
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Write down the details today. Date, time, collector name, company, channel (phone, letter, email), and what was said. Keep letters and screenshots.
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Do not pay or admit the debt in writing before getting advice if it looks old. Paying even a small amount, or confirming the debt in writing, can restart the limitation period. You may lose a valid defence.
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Get free advice before responding. Call the National Debt Helpline on 1800 007 007 (free and confidential) or contact a community legal centre. They can help work out if the debt might be statute-barred and how to respond without restarting the clock.
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If you dispute the debt, tell the collector in writing. Say you dispute the debt and ask for proof (account statement or contract). Once you dispute it, collection activity should stop until the dispute is resolved (ACCC). Keep a copy of your letter.
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If the collector uses harassment, make a complaint. Statute-barred or not, collectors must not use force, coercion, undue harassment, or misleading conduct. See Debt collector harassment: your rights and how to complain for complaint paths.
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If you are being taken to court, get legal advice immediately. A statute-barred defence is a valid legal reason why a debt cannot be enforced, but you must raise it by filing documents with the court. Do not ignore court papers.
This is legal information about statute-barred debts in Australia, not personal legal advice.
What is statute-barred debt?
From the ACCC and MoneySmart (check the live pages for updates):
A debt is usually statute-barred when so much time has passed since you last made a payment or confirmed the debt in writing that the creditor is barred from recovering it through the courts. The limitation period is set by state and territory law.
Generally in Australia:
- About 6 years since you last made a payment or confirmed the debt in writing (most Australian states and territories).
- About 3 years in the Northern Territory.
- No court judgment against you.
If these conditions are met, the courts will not enforce the debt (ACCC). The debt is said to be statute-barred.
Important: limitation periods vary by jurisdiction and debt type. Get legal advice about your specific situation.
What statute-barred does NOT mean
Statute-barred usually means the creditor is barred from court recovery. It does not always mean:
- The debt is wiped out or forgiven. You may still morally or commercially owe the money.
- The collector is permanently banned from contacting you. Collectors may still contact you in some situations, but they must not harass, mislead, or use undue pressure (ACCC / ASIC debt collection rules).
- The debt will not appear on your credit report forever. Check your credit report and dispute incorrect listings with the credit reporting body.
How paying or admitting can restart the clock
The ACCC says: if you are contacted about an old debt, do not make a payment or confirm the debt in writing until you get legal advice.
Why? Paying even a small amount, or admitting the debt in writing, can restart the limitation period from that date. You may lose a valid defence.
Before you respond:
- Get free advice from the National Debt Helpline (1800 007 007) or a community legal centre.
- Work out when you last paid or acknowledged the debt in writing.
- Let the adviser help you decide how to respond safely.
Disputing a very old debt
From the ACCC:
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Tell the collector in writing that the debt is in dispute. Say you dispute the debt and ask for proof of the debt (account statement, contract, or other document showing the amount and date).
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Once disputed, collection activity should stop until the dispute is resolved. A default listing should not be made on your credit report while the debt is in dispute.
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Keep copies of everything. Your letter, the collector's response, and any proof they send.
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If they continue to contact you or threaten court, get legal advice. You may need to raise a statute-barred defence formally if they take you to court.
Worked example with dates
- 1 March 2020: you last made a payment on a credit card debt in Victoria.
- 1 March 2026: six years have passed. No further payments, no written acknowledgement, no court judgment. The debt is now likely statute-barred in Victoria.
- 15 September 2026: a debt collector contacts you and says you must pay immediately or they will sue.
- 15 September 2026: you call the National Debt Helpline (1800 007 007) for free advice. They help you work out the dates and suggest you write to the collector in writing to dispute the debt and ask for proof, without admitting or paying.
- 16 September 2026: you send a dispute letter to the collector (registered post, keep a copy). You do not pay or admit anything.
- 23 September 2026: the collector continues to call and says a small payment will fix it. You get legal advice again before responding. Paying even $1 could restart the limitation period.
Being taken to court
If the creditor or collector takes you to court over a statute-barred debt, get legal advice immediately.
A statute-barred defence is a valid legal reason why a debt cannot be enforced by a court. But you must raise it yourself by filing documents with the court. Do not ignore court papers.
Where to get help:
- National Debt Helpline: 1800 007 007 (free and confidential).
- Community legal centres (search for one near you).
- Law Access NSW (1300 888 529), Victoria Legal Aid (1300 792 387), Legal Aid Queensland (1300 651 188), and similar services in other states and territories.
Hardship and repayment
If you do owe a debt but cannot pay it, you can ask the creditor for a hardship arrangement or payment plan. Contact the creditor in writing, explain your financial situation, and propose a plan you can keep. Ask for the agreement in writing (MoneySmart).
If the creditor is a financial firm and they refuse or ignore you, complain free to AFCA (phone 1800 931 678, weekdays 9 am to 5 pm).
Free budgeting and hardship help: National Debt Helpline 1800 007 007.
Related consumer paths: Debt collector harassment: your rights and how to complain, Financial hardship and AFCA: get a payment plan, and Chargebacks and debit card disputes.