46 The Operation Management Plan provides a series of restrictions and delivery constraints to be imposed on all vehicles delivering to the Coles supermarket. The major components of the Operation Management Plan are:
+ the loading dock operating hours are 7.00 a.m. to 10.00 p.m., Monday to Saturday and 8.00.a.m. to 10.00 p.m., Sundays and Public Holidays,
+ the establishment of maximum loading dock capacity,
+ truck deliveries are to be limited to 10 trucks over 10 metres (maximum of 11 metres) and 20 small delivery vehicles per day,
+ the Stockroom Manager is responsible for the effective management of the loading dock and stockrooms,
+ the loading dock door is to be closed at all times except for trucks entering and leaving,
+ drivers must contact the Stockroom Manager by mobile phone or radio when the driver is within five minutes from the site,
+ a red light on the outside of the building will indicate to approaching trucks that the loading dock is full. In this situation, drivers are not permitted to wait in the vicinity of the site,
+ deliveries from warehouses controlled by Coles are to the supervised by the Stockroom Manager, in conjunction with the Store Manager,
+ direct deliveries from other suppliers are to be coordinated by the Store Manager to ensure that they agree and adhere to a daily delivery time that does not conflict with regular warehouse deliveries,
+ every direct delivery service provider and Coles driver are to be provided with a copy of the Operation Management Plan,
+ the establishment of a complaint management procedure.
47 Mr Binding states that his role with Coles involved the assessment of the new store sites, the refurbishment and the extension of existing stores. He has been involved in the design of loading docks in 30 new supermarket sites although his experience was limited to one other site with a loading dock using a turntable. He described the use of loading docks with turntables as not unusual.