austlii:nsw/NSWPICMP/2025/594
General information, not legal advice.
NSWPICMP
2025-08-11
Original judgment source is linked above.
QBE Insurance (Australia) Limited v Tanner [2025] NSWPICMP 594
MOTOR ACCIDENTS - Motor Accident Injuries Act 2017; review of Medical Assessment Certificate (MAC); Medical Assessor diagnosed a post-traumatic stress disorder (PTSD) which was non-threshold; insurer's review of MAC under ; threshold dispute; psychiatric injury; claimant had pre-accident history of depression but not anxiety; claim form completed soon after accident noted nightmares etc but over a year until GP records refer to symptoms; dashcam footage partly showed accident; claimant re- examined; - claimant had PTSD in partial remission; Review Panel satisfied accident was sudden and frightening and claimant exposed to threat of serious injury; MAC confirmed; , , and followed.
Issued under Division 7.5 of the Motor Accident Injuries Act 2017
A statement setting out the Panel's reasons for the assessment is included with this certificate.
(a) on 2 November 2023, Medical Assessor Izzo determined that the claimant's cystocoele and uterine prolapse were not caused by the accident;
(b) on 10 November 2023, Medical Assessor Truskett determined that the claimant's lower back injury was a threshold injury, and
(c) on 23 May 2024, Medical Assessor Samuell determined Ms Tanner had a post-traumatic stress disorder caused by the accident and that this was not a threshold injury.
"[5.10] In assessing whether an injury is a threshold psychological or psychiatric injury, an assessment of whether a psychiatric illness is present is essential.
[5.11] The assessment of whether a psychiatric illness is present must be made using the Diagnostic & Statistical Manual of Mental Disorders, Fifth Edition, Text Revision (DSM-5-TR), published by the American Psychiatric Association."
(a) the claimant was 64 years of age at the time of the accident and in receipt of a disability support pension due to a 27-year-old problem with her leg;
(b) the claimant denied any psychological difficulties before the accident however Medical Assessor Samuell records a further history that she was prescribed
anti-depressant medication six months before the assessment;
(c) the claimant reported having had a brain aneurysm with surgery, shoulder surgery, a breast lesion and reduction and that she had a family history of heart disease, diabetes and cancer;
(d) she had a previous motor accident claim from a whiplash injury seven years before;
(e) she drinks occasionally, has restarted smoking but does not take illicit substances;
(f) she reports driving with a seat belt at 30 kms per hour when a utility vehicle side swiped her from the left and that her vehicle "tipped on two wheels" and was opened "like a can opener". She described it as "very scary". She said the car was not driveable afterwards and police attended the scene;
(g) she reported attending Maitland hospital the day after the accident but not being admitted having been given an injection and pain medications. She has had physiotherapy, and
(h) she reported psychological symptoms developing "not long after" and Medical Assessor Samuell reports she "kept seeing it and feeling it", "it" being the accident.
"... the Medical Assessors on the Panel are required, in accordance with the Guidelines, to determine if the claimant has a psychological or psychiatric injury caused by the accident and then make a diagnosis of that injury. The Medical Assessors may, in their clinical judgment, diagnose a condition that is the same as, or different to, the diagnoses of the original assessor, the claimant's treating doctors, the parties' medico-legal experts or the particular diagnosis that may have been included in the application or reply form."
"I keep having nightmares seeing and feeling him hit my car and it going up in the air on 2 wheels. I can't sleep because of the pain and re-living the accident. The pain level keeps sitting around a 6 out of 10. I can't bend without pain and can't sit for too long. I keep moving around trying to stop the pain. Waiting to go to physio."
(a) the accident occurred on 22 December 2022 at about 9.00am;
(b) the accident occurred on Chelmsford Drive at a roundabout and the road was dry and sealed;
(c) the claimant was driving a 2017 model Kia Picanto;
(d) the speed limit was 50 kmph, the claimant reported driving at 30 kmph and the other car at 50 kmph, and
(e) the claimant's car was said to be a write off and the insured vehicle had offside door damage.
"About 9 am on Thursday the 22nd of December 2022, the victim was driving her Kia Ja Picanto along Chelmsford Drive, Metford towards the New England Highway. Upon entering the roundabout of Chelmsford Drive, Cross Metford Road, a silver Holden Rodeo was behind the victim's vehicle before entering the lane 1 of 2 where the driver has driven across both lanes along the roundabout and colliding with the victim's vehicle causing significant damage."
right-hand lane after the impact as does the insured vehicle some distance ahead. The damage to the two cars cannot be seen with any clarity. 3. The audio of the dashcam footage includes a sharp and prolonged intake of breath (presumably from the driver) at the time of the collision and the immediate sound of screeching tyres as that vehicle (and the vehicle in front) come to stop.
(a) Ms Tanner presented at 5.50am on 10 December 2022;
(b) she complained of lower back pain from a car accident two days ago;
(c) she had been hit on the passenger side, but her airbags did not deploy;
(d) she felt fine at the time and did not seek medical attention;
(e) she took Panadeine Forte and Morphine at home at 2.00am;
(f) she was alert, mobilising in the department and not in distress;
(g) there was no cervical spine tenderness, but she complained of pain radiating into her hips;
(h) her back pain worsened the day before at L4-S1/2;
(i) there were no neurological signs in the lower limbs, normal bowels and bladder and "no saddle paraesthesia", and
(j) a short course of ibuprofen was added to her pain regime, and she was advised to see her GP the following week.
(a) pre-accident gynaecological health issues - the claimant had a previous prolapse in 2015 with surgery in 2016 and continued symptoms until 2020 when the claimant had further surgery;
(b) chronic psychological conditions - since around 2007 the claimant reported stress, poor sleep and depression. She was referred to Psychology One on
27 September 2007. In a fitness to drive certificate dated 13 November 2017 the claimant was said to suffer from chronic depression which affected her ability to drive and required medication. Subsequent certifications do not mention a mental illness or medication for it;
(c) injuries were sustained in a previous motor vehicle accident (rear end collision) on 3 May 2016. A claim had been made against AAMI (or QBE) and the injuries were to the neck/cervical spine, followed by an onset of lumbar spine pain in June 2018. At that time the claimant had investigations which revealed "multilevel degenerative disc disease" and the claimant complained in June 2020 of chronic and neuropathic pain;
(d) in January 2017 the claimant sought to renew her mobility parking scheme participation with her GP, Dr Waris completing the certificate. The claimant was said to have chronic pain, severe arthritis and depression which was stable;
(e) In November 2017 when renewing her drivers license, Dr Cooper certified the claimant had a mental health condition which may impact her safe driving (chronic depression) and a musculoskeletal disorder that may also impact her driving (chronic pain);
(f) the claimant had complained of 'longstanding chronic severe disabling pain' associated with nerve damage affecting her right leg. This arose due to surgical complications following a meniscus tear in 1992. As a result, the claimant requires ongoing narcotic analgesia (MS Contin 90 mgs twice daily);
(g) there was also a history of osteoarthritis (2009), hyperthyroidism (2004), chronic obstructive pulmonary disease (2010), right and left shoulder surgeries for bursitis and tendinopathy (2015 and 2017 respectively), and cataract surgery (2019), and
(h) in 2019, the claimant suffered a brain aneurysm and had a craniotomy and recovered.
pre-accident state. 2. The Panel notes that at page 36 of the claimant's bundle in the records of Dr Cooper, is a past history list of conditions and medications. The claimant had been prescribed Pristiq ER 50 mg once daily from 22 August 2014. The Panel notes that Pristiq or Desvenlafaxine is an anti-depressant used to treat major depressive disorders in adults. A document summarising the claimant's medication as at 24 July 2018[17] does not include Pristiq but does include Endep 10 mg to be taken at night 12 hours before desired waking time. While Endep is an anti-depressant medication it is also used for neuropathic pain. 3. There is a "to whom it may concern" letter from Dr Cooper dated 8 January 2019[18]. He refers to the claimant's high doses of opiate analgesia and a recent significant increase of her morphine use which "may have affected [her] concentration, perception etc." That, and her cataracts were said to "have played a great part in the event of 17 December 2018." The claimant had cataract surgery in April 2019. 4. The claimant's medications as at April 2019 were noted[19] as including Endep and Cymbalta. The summary on or about 10 June 2021[20] does not include Endep and Cymbalta but does include Zyban SR 150 mg one twice a day and that is also mentioned in the GP management plan of 4 July 2022[21]. The notes indicate it was ceased on 21 September 2022[22]. While Zyban is an antidepressant often prescribed as a treatment for major depressive disorders, the medical members of the Panel note it is also be prescribed as a support for someone attempting to cease smoking. There is no corresponding note about depressive symptoms at this time in the records, but the claimant gave a history of trying to stop smoking that correlates. 5. The claimant first attended Dr Cooper (of Central Maitland Medical Centre) after the accident on 12 December 2022 when Ms Tanner complained of worsening lower back pain only. She was referred for radiology, and Norflex (muscle relaxant) was prescribed. On 16 December 2022 the claimant complained of the vaginal symptoms of prolapse, she declined an appointment with Dr Yoonus and was advised to go to hospital. 6. On 19 December 2022 the claimant attended Dr Cooper. The prolapse was uncomfortable and "occurred fairly soon after MVA" and it had not reduced. Her back was stiff and sore, and she was struggling to sit and was advised to use extra Panadol and start physiotherapy. 7. On 4 January 2023, Dr Cooper prescribed Cymbalta with little explanation other that the claimant's back and leg pain had flared-up, and her leg pain was severe. On 16 January 2023 the claimant had a fall and collapsed after a sudden jab of sciatic pain. On 6 February 2023 the claimant attended Dr Yoonus to discuss the results of her MRI lumbar spine and Cymbalta was ceased "prescription withdrawn." Dr Cooper noted the claimant had been taking 90 mg of MS Contin for a long time and planned to reduce it to 75mg. 8. Dr Yoonus completed a questionnaire for QBE on 22 February 2023.[23] Dr Yoonus addresses the claimant's pelvic pain, the prolapse and her neck and back ache. There is no mention of any psychiatric or psychological symptoms. He made it clear that he thought the claimant needed surgery as "early as possible." 9. On 13 March 2023 the claimant saw Dr Yoonus for her chronic pain who explained that MS Contin is not used for this type of pain and suggested it be gradually reduced and that she should start Gabapentin instead. 10. The claimant has provided reports from Dr Soaki, obstetrician gynaecologist. In a report dated 23 March 2023 he said it would be difficult but theoretically possible for the organ prolapse to have occurred as a result of the accident. All his previous examinations did not reveal any prolapse. She was referred for a hysterectomy, laparotomy and pelvic floor repair. 11. The claimant provided a bundle of updated notes from Central Maitland Medical Centre (over 1,000 pages) as at 29 May 2025. 12. On 4 April 2023 the claimant saw Dr Yoonus for a review of her chronic pain and reported a flare up of backache but "no concerning withdrawal symptoms." 13. In April, May, June and July the claimant attended for her previous pain medications with limited detail about the attendances. On 1 August 2023 was a note that the claimant was tolerating the new medication regime and "withdrawal improving." 14. On 24 August 2023 the claimant reported more pain, bad back and sleep issues and Endep was started at 10 mg. 15. On 17 October 2023 the claimant attended for renewal of her driver license and following a dog bite. The wound had become infected. 16. On 14 December 2023 the claimant reported needing pain medications and for the first time since the accident it is recorded that she had low mood and an increase in Endep was prescribed (25 mg) and Axit (another antidepressant) was added. 17. In early January the claimant was referred for counselling with Dr Causley. There were further attendances for pain scripts and other medications. 18. On 9 May 2024 the claimant reported she was due to have a hysterectomy in two weeks, and she planned to reduce her pain medications after this. Thereafter (until October) the attendances all concern medication and repeat scripts. 19. On 30 May 2024 the claimant was given scripts for Endep and other medication. Targin and 24 June 2024 the claimant was given scripts for Axit and other medication. 20. The last entry concerning a medical attendance on Dr Yoonus was on 4 October 2024 for a review of her pain scripts only. The claimant had moved to the Northern Territory.
(a) the claimant's presentation was consistent with post-traumatic stress disorder;
(b) she was still driving albeit with anxiety and had flashbacks and "other trauma symptoms";
(c) she was frustrated with the insurer;
(d) her relationship had broken down with her partner and he had been aggressive and violent towards her;
(e) she was hoping to move interstate;
(f) at the beginning of his treatment her "PTSD Checklist" score was 60 but it had improved to 53 but her "DASS21" scores were in the extremely severe range for depression, anxiety and stress;
(g) his treatment focussed on the accident but also processing "some very difficult childhood experience", and
(h) he recommended further counselling.
RE-EXAMINATION FINDINGS - MEDICAL ASSESSORS BARRETT AND GUPTA
27 years ago. 2. She was diagnosed with a brain aneurysm seven years ago and has had two surgeries for that. She has had some memory problems since the brain surgeries. She describes difficulty finding words but says that her cognition was otherwise fine. 3. She underwent a hysterectomy in August 2024, owing to uterine prolapse, which she relates to the claimed accident. She says that she has become a "little bit incontinent" since the surgery. She waited for this surgery for some time as the insurer refused to pay for it and she did not have private insurance. This was a stressor for her. 4. She has also suffered from melanoma and is under treatment at present.
(a) she was noted to have stress and insomnia on 29 May 2007. She was prescribed dothiepin 25 mg that day;
(b) she was noted to be depressed on 27 September 2007;
(c) her depression was noted to be stable on 23 May 2008;
(d) her escitalopram 20 mg was stopped on 16 March 2009;
(e) she was prescribed desvenlafaxine 50 mg on 17 April 2014. She was prescribed duloxetine 60 mg on 5 Jun 2017;
(f) a fitness to drive medical assessment form dated 13 November 2017 noted that Ms Tanner had mental health issues which could impact safe driving. This condition was described as chronic depression, and it was stated that she was on medication for that;
(g) duloxetine was stopped on 6 May 2019;
(h) Zyban SR 150 mg one twice a day was prescribed in June 2021 and was ceased on 21 September 2022;
(i) Endep was started on 25 August 2023 and increased in December 2023 when Axit was also added, and
(j) no emotional symptoms were recorded in the notes from May 2019 until "low mood" was recorded on 14 December 2023.
52 weeks after the accident is determined by the claimant's injuries "resulting from" the motor accident being threshold injuries. 2. In Kinchela v Insurance Australia Group Ltd t/as NRMA Insurance, Justice Walton set aside the decision of a Medical Review Panel in a "minor injury" dispute and a question of causation in respect of an amputated toe. At [40], his Honour said:
"The second defendant [The Panel] failed to apply the correct test of causation as set out in the relevant Guidelines informed by s 5D of the Civil Liability Act 2002 (NSW) and the common law. As result, the second defendant failed to apply the appropriate legal test in order to discharge its jurisdictional function."
"The question of causation of injuries was not dealt with in Part 5 of the Guidelines but causation was addressed in Part 6, which related to assessment of permanent impairment. There is no reason to think that different principles were intended to be applied when a medical assessment was being made in relation to causation of minor injuries."
"Construed in context, the phrases "as a result of" and "due to" most likely correspond with the common law concept of causation."
(a) whether the accident could have caused or materially contributed to the claimant's psychological or psychiatric injury, which is a medical judgment, and
(b) whether the accident did in fact cause or materially contribute to the claimant's psychological or psychiatric injury, which is a factual or legal judgment.
Could the accident have caused or contributed to the injury?
Did the accident cause or contribute to the injury?
"In the context of medical assessment under MACA, there is now a substantial body of authority that a panel which decides the question of causation solely on the basis of the existence or otherwise of contemporaneous evidence of complaint of injury fails properly to address the questions posed by s 58(1), and that this is jurisdictional error."
(a) Criterion A: The insurer suggests that the accident was less severe than what Ms Tanner describes. The Medical Assessors have viewed the footage and note Ms Tanner has been consistent in describing her experience of the accident as potentially life threatening and the dashcam footage does show her small vehicle being sideswiped at speed and with some force by a larger Utility vehicle. The panel considers that this fulfils criterion A as Ms Tanner was exposed to threatened serious injury by directly experiencing the traumatic event.
(b) Criterion B: Presence of intrusion symptoms (only one is required) - the claimant reports at times since the accident, intrusive symptoms including nightmares flashbacks, distressing memories, and physiological reactivity from the time of the claim form to date.
(c) Criterion C: Persistent avoidance of associated stimuli. The claimant has not avoided driving completely since the accident but describes an emotional response when she does, and avoidance of driving in certain situations, including in heavy traffic. Her capacity to drive has improved since the date of the accident permitting her to drive from the Hunter Valley to the Northern Territory on her own albeit with her former partner in another car.
(d) Criterion D: Negative alternation in cognition and mood. Ms Tanner describes low mood, reduced interest in some activities, and diminished self-worth. Her mood appears to have improved in particular since she has permanently moved closer to her daughter and granddaughter, and she has been able to make friends in her new environment
(e) Criterion E: Marked arousal and reactivity. There has been sleep disturbance, hypervigilance, and exaggerated startle response. While the clinical records suggest the presence of sleep disturbance before the accident and some sleep disturbance after the accident due to pain, the claimant also reported nightmares in relation to re-experiencing the accident.
(f) Criterion F: Duration: Her symptoms have persisted since December 2022 although they have improved with time.
(g) Criterion G: She describes clinically significant distress from the impact of the symptoms particularly in the first year after the accident.
(h) Criterion H: There is no evidence of substance misuse or another cause for her symptoms.
"That the psychiatric diagnosis may change over time is not only consistent with the provisions of DSM-5 but otherwise consistent with physical injuries. A simple fracture is a non-minor injury within the meaning of the MAI Act but will normally heal prior to any assessment. It would be an absurd interpretation to conclude that as the fracture has healed there has been change in status from the injury being classified as non-minor, when the injury occurred, to one being classified as minor because the injury had healed."
[3] The current version of the Guidelines is version 9.3.
[4] Schedule 2, clause 2(e) in the MAI Act.
[5] Sections 7.20, 7.24 and 7.26 of the MAI Act.
[6] See Lynch v AAI Limited t/as AAMI [2022] NSWPICMP 6.
[7] See Todev v AAI Limited t/as GIO [2023] NSWSC 836 and AAI Limited t/as GIO v Hoblos [2023] NSWPICMP 210.
[8] The numbers in square brackets are a reference to the section number in the Medical Assessor's reasons.
[9] The numbers in square brackets are a reference to the paragraph number in the submissions.
[10] Page 3 of the insurer's bundle commencing at page 14.
[12] The Panel notes this date cannot be correct as that was the date of the accident, and the form refers to things that happened on 9 and 10 December 2022.
[16] The discharge summary is at page 26 of the claimant's bundle.
[19] Page 101 of the claimant's bundle.
[20] Page 155 of the claimant's bundle.
[21] Page 169 of the claimant's bundle.
[22] The entry dated 21 September 2022 on page 206 of the claimant's bundle.
[24] Page 496 of the claimant's bundle.
[25] Page 480 - 502 of the claimant's bundle.
[28] [2024] NSWSC 1359 (Susak)
QBE Insurance (Australia) Limited
Tanner [2025] NSWPICMP 594;