[2025] VSC 230
General information, not legal advice.
Supreme Court of Victoria
2025-05-01
Goulden AsJ
Original judgment source is linked above.
PRACTICE AND PROCEDURE - Discovery of documents by category in group proceeding - Whether certain categories should be ordered to be discovered - Relevance as the touchstone - Orders for discovery in group proceedings extend to discovery of documents relevant to common issues raised on the pleadings - s 55 of the Civil Procedure Act 2010.
(a) a claim of misleading or deceptive conduct under Schedule 2 of the Competition and Consumer Act 2010 (Cth) ('ACL'), namely breach of ss 18, 29 and 34, for which the plaintiffs seek damages under s 236(1) of the ACL ('Misleading Conduct claim');
(b) a claim for breach of the statutory guarantees under ss 60 and 61 of the ACL for which the plaintiffs seek damages under s 267 of the ACL ('Statutory Guarantee claim');
(c) a claim in negligence; and
(d) a claim for breach of contract.
by their promotion of themselves on the Lanzer Website, on social media and in standard contractual documentation, wrongly induced the plaintiffs and other group members into believing that Lanzer and the [OCDDs] were specialist surgeons with qualified surgical training, were plastic surgeons and were otherwise pre-eminent and excellent in their provision of these services, causing them to pay fees for, and suffer distress and disappointment from, cosmetic surgery.
(a) there is no allegation that either DCSS or Lanzer was involved in directing the OCDDs' use of social media in respect of the operation of the DCSS Sales System;
(b) in so far as the plaintiffs allege that DCSS and/or Lanzer made the various representations on the internet or on social media, they allege that they did so using the Lanzer Website and on Lanzer's Instagram and TikTok accounts; they do not allege that any representations were made by DCSS and/or Lanzer on the OCDDs' own social media accounts;
(c) in so far as the plaintiffs allege the OCDDs themselves made representations on the internet or on social media, they allege they did so using their own social media accounts and there is no allegation that either DCSS or Lanzer was involved in that conduct;
(d) in so far as the plaintiffs allege that the OCDDs were knowingly involved in the making of the various representations on the internet or social media, they allege that the representations were made on the Lanzer Website and on Lanzer's Instagram and TikTok accounts, and not on any of the OCDDs' own social media accounts.
Disputed categories of documents sought by the defendants by way of discovery from the plaintiffs
(a) category 5; and
(b) categories 7, 8, 9 and 10,[17] but only in so far as the plaintiffs object to the defendants' removal, after the dispute had been partly heard, of the words 'or Tik-Tok' from each category.
(i) Any data capable of being extracted from each plaintiff's social media accounts that refers or relates to interactions or communications with cosmetic or plastic surgery providers (other than interactions or communications between a plaintiff and a defendant) in the period January 2019 to January 2023.
(ii) Any communications in each plaintiff's email or social media accounts between that plaintiff and any cosmetic or plastic surgery provider (other than the defendants) in the period January 2019 to January 2023.
(ii) Any communications in each plaintiff's email or social media accounts between that plaintiff and any cosmetic or plastic surgery provider (other than the defendants) in the period January 2019 to January 2023 relating to a potential cosmetic or plastic surgery procedure.
The effect of the plaintiffs' proposed amendments to sub-category (ii) is to confine the communications caught by the category to those passing between each plaintiff and a cosmetic or plastic surgery provider and only to the extent they relate to a cosmetic or plastic surgery procedure. The defendants do not cavil with those changes.
(a) first, the plaintiffs' allegation that, but for the defendants' representations including the social media posts, they would never have entered into the relevant cosmetic surgery contracts or maintained their consent to surgery; and
(b) second, the plaintiffs' claim for Dillon[18] type damages for distress and disappointment, that is, their claim to damages to compensate them for the difference between what they expected the procedures to achieve and what they in fact achieved.
The defendants say, therefore, that the state of mind of each plaintiff will be a hotly contested issue at trial, and that to exclude other possible causes of their reliance or their expectations about cosmetic or plastic surgery outcomes as evidenced by their interactions with other cosmetic surgery providers on social media would be to exclude highly material evidence from the Court's consideration.
Categories 7, 8, 9 and 10 - inclusion of TikTok
Disputed categories of documents sought by the plaintiffs by way of discovery from the defendants (or some of them)
Each of the [OCDDs] was directed and advised by Lanzer in the provision of cosmetic surgery services to the Plaintiffs and Group Members.
The particulars to ASOC [10] identify a range of directions allegedly given including to comply with policies and procedures established by DCSS, to use systems supplied by DCSS, to disclose complaints made against DCSS, to disclose events and circumstances which might give rise to claims against DCSS, to disclose their sick leave requirements and to make available their records for audit and inspection by DCSS. In ASOC [11], the plaintiffs rely on the matters alleged in ASOC [10] to allege that each of the OCDDs was therefore an employee or agent of DCSS and, alternatively, Lanzer.
(a) the plaintiffs seek production not only of posts on the Instagram accounts of Lanzer and the third and fifth defendants, but also of posts on their TikTok accounts; and
(b) neither of the third and fifth defendants accepts the terms of sub-paragraph (d) to the proposed categories.
Disputed categories 11 to 15 - financial records of DCSS
Disputed category 25 - mobile phone records
...
- on 5 February 2021, an employee or agent of DCSS emailed Lombardo the Post- Inquiry Email, and this conduct:
conveyed the Pre-Eminence and Excellent Service Representation as particularised below;
was attributable to DCSS by operation of section 139B of the CCA, because the email was sent within the scope of the employee's or agent's actual or apparent authority;
constituted a representation by Lanzer, because the email was sent pursuant to the DCSS Sales System which was under Lanzer's ultimate control and direction;
...
The DCSS Amended Defence states:
- It denies paragraph 97 so far as it relates to it and otherwise does not admit the allegation.
In its amended defence, DCSS denies that it owed the duty alleged and says further to the effect that:
(a) it was Lanzer and the OCDDs who provided the services to the plaintiffs and each of them was not doing so within the scope of their employment or agency;
(b) DCSS did not independently provide cosmetic surgery services; and
(c) to the extent its staff provided documents to the plaintiffs or group members that contained medical advice, they did so as conduits for, and in accordance with the instructions and directions of one or more of Lanzer and the OCDDs.[49]
(a) the word 'Documents' takes its meaning from the Evidence Act 2008;
(b) all other capitalised terms take their meanings from the ASOC, or if not defined therein, from the defined terms used in this ruling;
(c) the parties need only make discovery of documents in their possession, as that word is defined in r 29.01(2) of the Rules;
(d) discovery shall be made by each party by serving an affidavit in Form 29B and that is compliant with r 29.04 of the Rules;
(e) the scope of the parties' discovery obligations are limited in accordance with r 29.01.1(4) of the Rules.
All Documents including email and electronic messages:
(a) in connection with the treatments sought and/or obtained by the plaintiffs in respect of procedures that are the subject of the proceeding;
(b) in respect of any alleged injuries (and treatment obtained for such injuries) arising from the procedures that are the subject of the proceeding, to date; and
(c) between the plaintiffs relating to the treatments received by them as patients of one or more of the defendants.
The plaintiffs' medical records to the extent they disclose:
(a) cosmetic surgery prior to the procedures the subject of this proceeding;
(b) pre-existing or unrelated conditions, including psychological, which may have caused or contributed to the injury for which loss and damage is claimed;
(c) treatment for any injury, including psychological, alleged to have been caused by the procedures the subject of the proceeding; and
(d)pre-existing or unrelated conditions, either physical or psychological in nature, which may be an alternative cause of the Plaintiffs' claimed loss and damage.
All Documents recording communications between the plaintiffs on the one hand and the defendants directly, including text message, social media direct messaging and email.
(ii) Any communications in each plaintiff's email or social media accounts between that plaintiff and any cosmetic or plastic surgery provider (other than the defendants) in the period January 2019 to January 2023 relating to a potential cosmetic or plastic surgery procedure.
Video recordings, photographs and other records of the subject treatment (regardless of whether or not they were uploaded to social media).
Documents evidencing or referring to Lombardo's accessing:
Documents evidencing or referring to Bonnici's accessing:
Documents evidencing or referring to Russell's accessing the Lanzer Website.
Documents evidencing or referring to Morrison's accessing:
All documents relating to claims for loss and damage, including:
(a) any patient records in connection with the alleged psychological injury;
(b) statements of accounts, profits and loss and tax returns relating to any loss of earnings and/or lost earning capacity;
(c) any quotes or records of consultations regarding remedial treatment.
Documents to be discovered by the defendants (as applicable)
Documents evidencing policies and procedures applicable to the performance of cosmetic surgery services supplied to each of the four plaintiffs.
Documents evidencing payments received by DCSS from Morrison between 13 August 2021 and 7 October 2021.
Documents evidencing the content on the Lanzer Website in the periods between February 2020 and November 2021.
Documents comprising, evidencing, referring to, including or containing photographs of Bonnici that were uploaded to any one or more Instagram accounts controlled by DCSS, Lanzer, Wells and/or Fallahi.
Documents comprising, evidencing, referring to, including or containing videos of Lombardo's Surgery that were uploaded to any one or more Instagram accounts controlled by DCSS, Lanzer or Aronov.
Documents evidencing or referring to Lombardo's accessing:
Documents evidencing or referring to Bonnici's accessing:
Documents evidencing or referring to Russell's accessing the Lanzer Website.
Documents evidencing or referring to Morrison's accessing:
Documents constituting, including or evidencing the terms on which DCSS and/or Lanzer employed and/or contracted with Lanzer, Wong or any of the OCDDs.
Documents evidencing payments made by DCSS and/or Lanzer to any one or more of Wong and the OCDDs (and, in the case of payments made by DCSS, to Lanzer) in respect of Cosmetic Surgery Services provided to any one or more of the Plaintiffs, and agreements to make such payments.
Documents evidencing payments received by DCSS and/or Lanzer in respect of Cosmetic Surgery Services provided to any one or more of the Plaintiffs, and agreements in respect of such payments.
Documents constituting, including or evidencing the terms on which DCSS and/or Lanzer employed or otherwise contracted with Wainstein in the period between 27 March 2018 and 9 March 2022 to perform Cosmetic Surgery Services in relation to the Plaintiffs.
Documents constituting directions or instructions given by Lanzer and/or DCSS to any one or more of the OCDDs about the use of photographs and/or videos of patients taken during consultations and procedures for the purposes of social media.
All documents created for the purposes of, or for the purposes of recording, Cosmetic Surgery Services provided to any one or more of the Plaintiffs, including documents evidencing:
Documents evidencing or referring to instructions or directions given to DCSS employees by any one or more of Lanzer, the OCDDs or Wong about the preparation or sending of emails to any one or more of the plaintiffs who had completed web-form inquiries via the Lanzer Website in the period between February 2020 and 24 January 2022.
Documents created in the period between 15 June 2021 and 24 January 2022 constituting directions or instructions given by Lanzer and/or employees or agents of DCSS to any one or more of the OCDDs relating to their providing cosmetic surgery services to Lombardo, Bonnici, Russell or Morrison.
Documents evidencing directions, instructions or advice given by Lanzer and/or employees or agents of DCSS to any one or more of the OCDDs in respect of the matters pleaded in the particulars set out at ASOC [10] in the period between March 2018 and 24 January 2022.
Documents evidencing or referring to decisions about the content published on the Lanzer Website during the period between February 2020 and November 2021.
Content or documents evidencing the content appearing on the Instagram account '@drlanzer' and the TikTok account '@drlanzerandassociates' in the period between January 2020 through to 24 January 2022 that:
(a) are the 'examples of posts' referred to at ASOC [94]; or
(c) includes 'before' and 'after' photos or videos of patients (particulars to ASOC [94]).
Content or documents evidencing the content appearing on the Instagram account @drdanielaronov and the TikTok @dr.danielaronov account in the period between January 2020 through to 24 January 2022 that:
(a) are the 'examples of posts' referred to at ASOC [95]; or
(b) contains the caption #plasticsurgery; or
(c) includes 'before' and 'after' photos or videos of patients (particulars to ASOC [95]).
Content or documents evidencing the content appearing on the Instagram account @drryanwells in the period between January 2020 through to 24 January 2022 that:
(a) are the 'examples of posts' referred to at ASOC [95];
(b) contains the caption #plasticsurgery; or
(c) includes 'before' and 'after' photos or videos of patients (particulars to ASOC [95]).
Balance sheets for DCSS dated between January 2020 and 9 March 2022.
Profit and loss statements for DCSS dated between January 2020 and 9 March 2022.
Cash flow statements for DCSS dated between January 2020 and 9 March 2022.
Budgets for DCSS, or any parts of DCSS, dated between January 2020 and 9 March 2022.
Documents in the possession of Wainstein evidencing payments received by her in respect of her engagement by Lanzer and/or DCSS as alleged in [12(b)] of her defence.
This category has been agreed between plaintiffs and Wainstein, and was pressed against Wainstein only.
Documents evidencing or referring to the preparation of:
provided to the plaintiffs in the period between February 2020 and 24 January 2022.
Documents evidencing or referring to instructions or directions given to DCSS employees by any one or more of Lanzer, the OCDDs or Wong about the preparation of or the or sending of:
to the plaintiffs in the period between February 2020 and 24 January 2022.
Documents evidencing the terms of employment or other engagement of employees or agents of DCSS who sent any one of more of the following documents to Lombardo, Bonnici, Russell and/or Morrison as those terms applied in the period between January 2020 and 24 January 2022:
Documents evidencing the terms of employment or other engagement of persons (other than the second to eighth defendants) who provided, or were involved in the provision of, Cosmetic Surgery Services to Lombardo, Bonnici, Russell and/or Morrison as those terms applied in the period between 18 March 2021 and 9 March 2022.
DERMATOLOGY AND COSMETIC SURGERY SERVICES PTY LTD (ACN 055 927 618)
JACQUELINE DARBYSHIRE AND TONY DARBYSHIRE (ON BEHALF OF THE ESTATE OF THE LATE DANIEL DARBYSHIRE)
[1] Order of Justice Keogh in Tina Lombardo & Ors v Dermatology and Cosmetic Surgery Services Pty Ltd (ACN 055 927 618) & Ors (Supreme Court, S ECI 2022 00739, 12 December 2024), [12].
[2] A similar process had been ordered to occur in early 2024 but was overtaken by pleadings disputes and so discovery was delayed.
[3] The fourth defendant is deceased and orders have been made appointing Jacqueline and Tony Darbyshire to represent his estate.
[4] By reason of the application made by the plaintiffs to discontinue against the seventh defendant, the seventh defendant was excused from compliance with Keogh J's orders regarding discovery made on 12 December 2024.
[5] [2024] VSC 608 ('Second Pleading Ruling').
[6] As defined at ASOC [14], being the website www.drlanzer.com.au.
[7] Agnello v Heritage Care Pty Ltd (No 2) (2023) 72 VR 143 ('Agnello'), [20]; Green v GrainCorp Oilseed Pty Ltd [2024] VSC 273, [15].
[8] National Australia Bank v Pathway Investments [2012] VSCA 168; (2012) 265 FLR 247, 259 [56] (Bell AJA, Bongiorno and Harper JJA agreeing).
[9] Liesfield v SPI Electricity Pty Ltd (Ruling No 1) [2013] VSC 634; (2013) 43 VR 493 at 500, [25].
[10] Cargill Australia Ltd v Viterra Malt Pty Ltd (No 9) [2018] VSC 433, [40].
[12] Volunteer Fire Brigades Victoria v CFA (Discovery Ruling) [2016] VSC 573-, [34].
[13] Supreme Court of Victoria, Practice Note SC Gen 10: Conduct of Group Proceedings (Class Actions), 13 October 2020, [4.4], [15].
[14] Agnello. See also Fostif Pty Ltd v Campbells Cash & Carry Pty Ltd [2005] NSWCA 83; (2005) 63 NSWLR 203, 257-258 [269]-[271]; Bogan & Anor v The Estate of Peter John Smedley, Deceased & Ors [2022] VSC 645.
[15] Transcript of Proceedings, Tina Lombardo & Ors v Dermatology And Cosmetic Surgery Services Pty Ltd (ACN 055 927 618) (Supreme Court of Victoria, S ECI 2022 00739, Goulden AsJ, 14, 26 February 2025) ('Transcript') T104.22 - T105.19.
[17] In the joint schedule of documents sought on discovery from the plaintiffs provided at 4:25PM on 25 February 2024, the plaintiffs have noted 'Agreed subject to the inclusion of TikTok' in respect of Category 6. However, I have treated this as an error as Category 6 does not identify any social media platforms in the terms of the category. I have, accordingly, treated Category 6 as agreed.
[18] Baltic Shipping Co v Dillon [1993] HCA 4; (1993) 176 CLR 344 ('Dillion').
[19] Rule 29.01 of the Supreme Court (General Civil Procedure) Rules defines 'possession' for the purposes of Order 29 as being 'possession, custody, or power.'
[21] First Defendant's Amended Defence filed on 23 December 2024 ('DCSS Amended Defence') [10]; Second Defendant's Defence to Amended Statement of Claim filed 20 December 2024 ('Lanzer Amended Defence') [10].
[22] DCSS Amended Defence [11]; Lanzer Amended Defence [11].
[23] Third Defendant's Defence to the Further Amended Statement of Claim filed on 24 December 2024 [21], [41(a)], [86], [96(d)], [102(b)(ii)(A)], [102(b)(ii)(C)], [102(b)(ii)(D)]; Fourth Defendant's Defence to the Further Amended Statement of Claim filed on 20 January 2025 [9(a)], [9(c)], [10], [11], [86(c)], [87(c)], [102]; Fifth Defendant's Defence to the Amended Statement of Claim filed on 24 December 2024 [9], [10], [11], [26(a)], [31(a)(i)], [86], [87(c)], [96(c)], [102(c)(ii)]; Sixth Defendant's Defence to the Further Amended Statement of Claim filed on 24 December 2024 [9], [10], [11], [86], [87(c)], [102(c)(ii)].
[28] These categories were numbered differently in earlier versions of the joint schedules provided to the Court. In particular, what has become disputed categories 4, 7 and 10 were numbered as disputed categories 4 to 12 in the joint schedules identifying the documents sought on discovery from the defendants provided at 5:30PM on 11 February 2025 and at 2:15PM on 14 February 2025. With the reformulation, several category numbers are no longer used and the substance of each category that is pressed has changed substantially.
[30] Categories 7(a), 7(c), 10(a) and 10(c) each refer to particulars at paragraph [94] of the ASOC, whereas, the correct reference is to paragraph [95] of the ASOC.
[31] See joint schedule identifying documents sought on discovery from the defendants sent to the Court on 25 February 2025 at 4:25pm, column headed 'Third to Sixth Defendants' response' to disputed category 7.
[32] Disputed category 14 is a duplicate of disputed category 11. These categories were also numbered differently in earlier versions of the joint schedules provided to the Court. In particular, what has become disputed categories 11 to 15 were numbered as disputed categories 13 to 17 in the joint schedules identifying the documents sought on discovery from the defendants provided at 5:30PM on 11 February 2025 and at 2:15PM on 14 February 2025,but the substance of each category is unchanged.
[35] Transcript T139.22-T139.31, T141.6-T141.9. See joint schedules identifying the documents sought on discovery from the defendants provided to the Court on 11 and 14 February 2025, disputed category 13, column entitled 'Second defendants' position' where it is stated 'there is no dispute that DCSS was engaged in a business between January 2020 and 9 March 2022 (and to the extent that is unclear...the second defendant admits that fact). DCSS was clearly a trading business.'
[37] See joint schedules identifying the documents sought on discovery from the defendants provided to the Court on 11 and 14 February 2025, disputed category 13, column entitled 'Second defendants' position'.
[39] This category was numbered differently in earlier versions of the joint schedules provided to the Court. In particular what has become disputed category 25 was numbered as disputed category 27 in the joint schedules identifying the documents sought on discovery from the defendants provided at 5:30PM on 11 February 2025 and at 2:15PM on 14 February 2025, but the substance of the category is unchanged.
[42] This category was numbered differently in earlier versions of the joint schedules provided to the Court. In particular what has become disputed category 26 was numbered as disputed category 28 in the joint schedules identifying the documents sought on discovery from the defendants provided at 5:30PM on 11 February 2025 and at 2:15PM on 14 February 2025, but the substance of the category is unchanged.
[43] This category was numbered differently in earlier versions of the joint schedules provided to the Court. In particular, what has become disputed category 27 was numbered as disputed category 29 in the joint schedules identifying the documents sought on discovery from the defendants provided at 5:30PM on 11 February 2025 and at 2:15PM on 14 February 2025. With the exception of the deletion of proposed sub-category (e) from the joint schedule provided on 11 February, the substance of the disputed category is otherwise the same.
[44] ASOC [97(c)(ii)], [97(d)(ii)], [98(d)(ii)], [98(e)(ii)], [99(c)(ii)], [100(f)(i)].
[45] See joint schedule identifying the documents sought on discovery from the defendants provided to the Court on 14 February 2025, submissions of Second Defendant as set out in relation to disputed category 29. DCSS Amended Defence [97], [98], [99], [100]; Lanzer Amended Defence [97], [98], [99], [100].
[46] See joint schedule identifying the documents sought on discovery from the defendants provided to the Court on 14 February 2025, submissions of Second Defendant as set out in relation to disputed category 29.
[47] This category was numbered differently in earlier versions of the joint schedules provided to the Court. In particular, what has become disputed category 28 was numbered as disputed category 30 in the joint schedules identifying the documents sought on discovery from the defendants provided at 5:30PM on 11 February 2025 and at 2:15PM on 14 February 2025, but the substance of the category is unchanged.
[49] DCSS Amended Defence [126], [17].
Lombardo
Dermatology and Cosmetic Surgery Services Pty Ltd
(2023) 72 VR 143
(2012) 265 FLR 247
(2013) 43 VR 493
(2005) 63 NSWLR 203
(1993) 176 CLR 344
(1990) 169 CLR 594