[2025] FWC 3054
General information, not legal advice.
Fair Work Commission
2025-10-10
Original judgment source is linked above.
s 365 - General protections
CTB Management Solutions CCOG Pty Ltd Trading AS Benno Civil and Plumbing
General protections - s 386(1)(a) - special circumstances - Minato v Palmer Corporation Ltd
365 Application for the FWC to deal with a dismissal dispute
(b) the person, or an industrial association that is entitled to represent the industrial interests of the person, alleges that the person was dismissed in contravention of this Part;
the person, or the industrial association, may apply to the FWC for the FWC to deal with the dispute.
...that Benno Civil & Plumbing management were required to follow company policies and procedures to the letter, and that this process had ultimately worked in favour of both Benno Civil & Plumbing Pty Ltd and myself.
...all the girls on site had been spoken to and that he would be visiting the site tomorrow to hold a meeting with them...
...there was work available for [the Applicant] tomorrow on Wednesday the 23 July 2025 on the same worksite.
I said, "Peter, I am mentally not in a good place right now."
"One minute I'm accused of something so serious, then I'm found innocent."
I added, "I think I need to resign, I can't work with Ronan after what he has done to me."
I said, "I'm 90 per cent sure that's what I want to do, actually I don't know as I don't know what I am thinking right now.
I'm 90 per cent sure that's what I want to do but I'll send an official email, everything is happening too fast."
Peter responded, "You're a great operator, Hayden."
I said, "I just need time to think what's best for me."[3]
Hi Peter. Here is a Doc Certificate. I always had an appointment booked for Wednesday which was the earliest I could get. I haven't been right since Friday. I was put on the spot with the situation n finding of it all. Not so easy to be asked 'U good for work tomorrow? Need to know by 5.00pm. Doctors recommendation as well as duty of care on how this has been handled.[5]
You resigned on Tuesday so we cannot pay S/L for Wednesday Hayden... You have been paid 7.6 hour days for Monday and Tuesday mate as discussed.[6]
(a) the person's employment with his or her employer has been terminated on the employer's initiative; or
(b) the person has resigned from his or her employment but was forced to do so because of conduct, or a course of conduct, engaged in by his or her employer.
[47] Having regard to the above authorities and the bifurcation in the definition of "dismissal" established in s.386(1) of the FW Act, we consider that the position under the FW Act may be summarised as follows:
(1) There may be a dismissal within the first limb of the definition in s.386(1)(a) where, although the employee has given an ostensible communication of a resignation, the resignation is not legally effective because it was expressed in the "heat of the moment" or when the employee was in a state of emotional stress or mental confusion such that the employee could not reasonably be understood to be conveying a real intention to resign. Although "jostling" by the employer may contribute to the resignation being legally ineffective, employer conduct is not a necessary element. In this situation if the employer simply treats the ostensible resignation as terminating the employment rather than clarifying or confirming with the employee after a reasonable time that the employee genuinely intended to resign, this may be characterised as a termination of the employment at the initiative of the employer.
(2) A resignation that is "forced" by conduct or a course of conduct on the part of the employer will be a dismissal within the second limb of the definition in s.386(1)(b). The test to be applied here is whether the employer engaged in the conduct with the intention of bringing the employment to an end or whether termination of the employment was the probable result of the employer's conduct such that the employee had no effective or real choice but to resign. Unlike the situation in (1), the requisite employer conduct is the essential element.[11]
[10] It seems clear...that the concept of constructive dismissal is to be accommodated by s.386(1)(b) and that concept is not subsumed in s.386(1)(a).
[11] Section 386(1)(a) seems plainly to be intended to capture the case law determining the meaning of termination (of the employment relationship) at the initiative of the employer. In Mohazab the Court considered that the expression "termination at the initiative of the employer" was:
. . . a reference to a termination that is brought about by an employer and which is not agreed to by the employee. Consistent with the ordinary meaning of the expression in the Convention, a termination of employment at the initiative of the employer may be treated as a termination in which the action of the employer is the principal contributing factor which leads to the termination of the employment relationship. We proceed on the basis that the termination of the employment relationship is what is comprehended by the expression ''termination of employment.'' (references omitted)[12]
Both Peter Bennett and I then separately made contact with the Applicant on the afternoon of 22 July 2025, seeking confirmation that he would be back at work and on-site the following day, however the Applicant informed both Peter Bennett and myself of his intention to resign from the company.[14]
The question whether a resignation did or did not occur does not depend upon the parties' subjective intentions or understandings. Rather, it depends upon what a reasonable person in the position of the parties would have understood was the objective position immediately after Mr Pollett left the Koutalis' business' premises on the morning of 5 May 2014, based on what each party to the conversation had said or done, in light of the surrounding circumstances. In Toll (FGCT) Pty Ltd v Alphapharm Pty Ltd (2004) 219 CLR 165 at [40], Gleeson CJ, Gummow, Hayne, Callinan and Heydon JJ said:
This Court, in Pacific Carriers Ltd v BNP Paribas [(2004) [2004] HCA 35; 218 CLR 451], has recently reaffirmed the principle of objectivity by which the rights and liabilities of the parties to a contract are determined. It is not the subjective beliefs or understandings of the parties about their rights and liabilities that govern their contractual relations. What matters is what each party by words and conduct would have led a reasonable person in the position of the other party to believe. References to the common intention of the parties to a contract are to be understood as referring to what a reasonable person would understand by the language in which the parties have expressed their agreement. The meaning of the terms of a contractual document is to be determined by what a reasonable person would have understood them to mean. That, normally, requires consideration not only of the text, but also of the surrounding circumstances known to the parties, and the purpose and object of the transaction [Pacific Carriers Ltd v BNP Paribas [2004] HCA 35; (2004) 218 CLR 451 at 461-462 [22]].
In my opinion, the same considerations apply to the evaluation of the circumstances where parties engage in conversations and conduct that affects their legal rights under a contract, including the assessment of whether or not words and or conduct can be seen to amount to a resignation. Nonetheless, in employment contexts, a court must be conscious that situations can arise in which one or other of the parties acts in the heat of the moment in such a way that a reasonable person in the position of the parties in all the circumstances would not understand the employee to be resigning or the employer to be terminating the employee's employment, as the case may be. So much is reflected in what May LJ, with whom Croom-Johnson and Woolf LJJ agreed, said in Sovereign House Security Services Limited v Savage [1989] IRLR 115 at 116, namely:
In my opinion, generally speaking, where unambiguous words of resignation are used by an employee to the employer direct or by an intermediary, and are so understood by the employer, the proper conclusion of fact is that the employee has in truth resigned. In my view tribunals should not be astute to find otherwise. However, in some cases there may be something in the context of the exchange between the employer and the employee or, in the circumstances of the employee him or herself, to entitle the Tribunal of fact to conclude that notwithstanding the appearances there was no real resignation despite what it might appear to be at first sight.[17]
A person who is entitled to apply under s 365 for the FWC to deal with a dispute must not make a general protections court application in relation to the dispute unless:
(i) the FWC has issued a certificate under paragraph 368(3)(a) in relation to the dispute;
(ii) the general protections court application is made within 14 days after the day the certificate is issued, or within such period as the court allows on an application made during or after those 14 days; or
(b) the general protections court application includes an application for an interim injunction.
a) the Act establishes multiple alternate pathways for an applicant and prospective litigants;
b) s 370 of the Act is to be interpreted against the background that while the Commission may determine the question of a person's entitlement to make an application to it, this may not be conclusive; and
[1] Coles Supply Chain Pty Ltd v Milford [2020] FCAFC 152; (2020) 279 FCR 591, 603 [54], ('Milford'); special leave to appeal declined in Coles Supply Chain Pty Ltd v Milford [2021] HCASL 37.
[3] Witness Statement of Hayden Wilson dated 14 August 2025, [161]-[168]; Digital Hearing Book (DHB) 35, [161]-[168].
[4] Statutory Declaration of Peter Bennett dated 16 September 2025 (P Bennett Declaration) [4]; DHB (n 3) 126 [4], 128-9 [PB-1].
[5] P Bennett Declaration (n 4) [11]; DHB (n 3) 126 [11], 132-3 [PB-3].
[6] P Bennett Declaration (n 4) [12]; DHB (n 3) 126 [12]; 134-5 [PB-4].
[7] Morris v Allied Express Transport Pty Ltd [2016] FCCA 1589, [117].
[9] [2017] FWCFB 3941 ('Bupa').
[12] [2018] FWCFB 5 [10]-[11].
[13] P Bennett Declaration (n 4) [10]; DHB 126 [10]; Statutory Declaration of Craig Benett dated 16 September 2025 (C Bennett Declaration) [10]; DHB 93 [10].
[14] C Bennett Declaration (n 13) [8]; DHB 93 [8], 120-23 [CB-4].
[15] [2015] FCA 1165; (2015) 235 FCR 370 ('Koutalis').
[17] Koutalis (n 15) 379-80 [43]-[44] (emphasis omitted).
[18] [2017] FWCFB 3941, [37]-[45].
[19] (1995) 63 IR 357 ('Minato').
[22] [1989] IRLR 115, cited in Minato (n 19) 361-2.
[23] Fair Work Act 2009 (Cth) s 368(1)-(2).
[25] Milford (n 1) 607 [74]-[75].
Printed by authority of the Commonwealth Government Printer
Hayden Wilson
CTB Management Solutions CCOG Pty Ltd Trading AS Benno Civil and Plumbing [2025] FWC 3054
(2004) 219 CLR 165
(2004) 218 CLR 451
(2020) 279 FCR 591
(2015) 235 FCR 370
(1995) 63 IR 357