Relevant conduct
96 The impugned conduct is considered below (together with other events that provide context).
97 By April 2017, Mr McDonald was working approximately 30 to 40 hours per week for Laava. From about July 2017, when he began as acting CEO of Laava, this increased to approximately 50 to 60 hours per week. He was paid $15,000 per month, of which he received $10,000 in cash, with the remainder accruing as a loan.
98 By December 2017 (and continuing and escalating thereafter) Mr McDonald's relationship with Mr Michel had deteriorated significantly. In particular, Mr McDonald took issue with:
(1) Mr Michel not having contributed approximately $250,000 to Laava personally, but instead having that amount invested by Lufrapa;
(2) the amount of time that Mr Michel was devoting to Laava relative to the time he was devoting to his business, Watt Solutions Pty Ltd; and
(3) Mr Michel's general competence and demeanour.
99 These grievances manifested themselves in several ways:
(1) there was a deterioration in the relationship between Mr McDonald and Mr Michel, such that they were effectively not on speaking terms from about September 2018;
(2) Mr McDonald raised his grievances with Mr Surtees, in many telephone calls and emails, including several lengthy emails; and
(3) Mr McDonald offered to resign as acting CEO on 15 June 2018 and threatened to do so a number of times during 2018.
100 On 17 November 2017, the Shareholders' Deed was executed. It made no provision with respect to the position of CEO (save to define it as the Chief Executive Officer, "as appointed in accordance with the Constitution") and in particular it did not provide the McDonald Interests with any entitlement to occupy that position. On the same day, the board of Laava adopted rules governing its employee share option plan (ESOP). Those rules (ESOP Rules) conferred broad discretions upon the board of Laava as to the term of issue of such options, including as to the number of options.
101 By December 2017, there was particular tension between Mr McDonald and Mr Michel concerning the extent of time that the latter was devoting to Watt Solutions instead of Laava.
102 In 2018, Mr Glenn Butcher, an experienced specialist consultant in technology team structure, joined the Laava advisory board.
103 By March 2018, Mr McDonald had had a number of conversations with Mr Surtees about his concerns with Mr Michel. As at 19 March 2018, Mr McDonald felt that those issues had not been addressed, so he sent a lengthy email to Mr Surtees. Whilst the email is lengthy, it is appropriate to set it out in full (without alteration) to display Mr McDonald's state of mind at that time:
Not an exhaustive list but I think there's already enough points:
1. Business
- We're behind schedule and development in all areas. The plans I provided last march (funding>people>production) have not been adhered to at all. I don't feel like the information I supplied was listened to, understood or acted on with any urgency or conviction. It's left a lot of people having to band aid things. It's not professional.
- The ongoing finances have not been managed and/or communicated.
- No burn rates, nothing mapped out, no reporting, no P&L. It left the team unable to figure out what could or couldnt be spent.
- Due to inadequate support in some key areas the team have had to take shortcuts and in doing so created risks (off shore teams with source code etc).
- There's a lack of understanding on how the business works, what is required to solve problems to get us from a to b.
- General lack of experience on how startups operate.
- Complete lack of experience in technology. No concerted effort made to integrate into team and learn on daily basis. This puts additional strains on the team re-explaining, correcting etc.
- Failure to deliver on commitments (eg: coming into office).
- Late deliveries (CA application was initially due in Sept)
- Non delivery (Various CFO duties, P&L, Burn rate forcasts)
- Changing mind on what commitments are and not informing or explaining.
- Failure to manage Laava staff needs (functional/admin) has been an ongoing issue. I have fielded various complaints from all team members about various issues relating to employment, contracts, shares etc. Inaction has resulted in everyone feeling uncertain and created a very nervous workplace on multiple occasions.
- No evidence that key strategies for finance operations (costing models, billing systems) in relationship to the product can be provided in the future.
- Business development. Seems to be adhoc suggestions rather than strategic or from.
- Resignations between companies - I don't understand this last batch and why is it not being explained to everyone? Said Christian asked for it but he says he did not.
2. Business Culture
- As a result of having to run like a garage band on a tight budget, everyone has been stretched to the max. There has been close to ZERO appreciation shown.
- What has been achieved by the team does not get recognised or even understood.
- Need for playing correct role in meetings with external parties. Inaccurate product descriptions have been stated to other parties which is a concern.
- Meeting etiquette not observed. Despite flags being raised, this behaviour of speaking over others, including clients, continues.
- "I know better" mantra. There seems to be an ongoing theme of there being only one way to do anything.
- Lack of respect/courtesy. When I explicitly ask for investors (who I have brought in) NOT to be called on a matter, I expect that to be respected implicitly. There is no situation where it is appropriate for anyone to undermine this and do the opposite.
- Communications etiquette. Several staff have been upset by unnecessary and abrupt emails on several occasions.
5. Shareholding - communist model is broken
- It's unclear to me under the 'communist model' how the balance of work done, responsibility, stress, strategy, clients, partnerships, time investment, personal energy, sacrifice has anything to do with a communist model. Whilst the clear promise of entering business as 'communists' was that there would be some kind of "like for like" input (money instead of IP or time, IP instead of time or money, Time instead of IP or money) the balance isn't there at all.
- There's a conflict between founding shareholding and family investments in con notes. Very unhappy about this latest 'amendment' which is not in founders interests. Story changes between "My investment" and "Family investment". Concerns this is a breach of directorship duties.
- Normal situation for getting equity is to contribute either/or/and 1) Money 2) Time 3) IP. I'm unclear how this has been contributed in fair proportion for the equity allocated based on initial agreements.
- The nature of the business has changed already and is entering key phases in growth. This places more responsibility and pressure on key contributors. The pattern so far is that continued success means more work and effort but this goes unrecognised, yet others contributing less continue to reap all rewards.
4. My role
- I'm spread way too thin. I'm in almost every meeting, but also trying to build/run a team of people. Yet I still have to design, build and deliver a product. Because we haven't hired various positions in time, I spend a lot of my days doing junior but necessary work. Now I'm expected to take on a frontman/CEO role (which of course I've been doing as defacto most days anyway). Yes I could do it, but the fact is with others not playing adhering to the communist model, and there being no upside for even more work, I have no desire or motivation currently to act as CEO.
5. Personal
- I have reached the point where working at Laava is not sustainable.
- Situation has created significant stress at home. Despite me explaining this on several occasions it seems to have fallen on deaf ears.
- I am funding Laava on a daily basis having to survive by taking money out of the kids educational savings funds. In the 9 months I have been working at Laava, my bank balance is -$110k.
- I have stated from the start what my position was financially and what I needed. I have been paid 60k gross since starting to work on this project in Sept 2016. My break even is 240k net.
- Invoices that I have put in have been paid late, and required several reminders. In addition it should be noted:
- I sacrificed my other Antimatter opportunities to work at Laava (on the premise it would be run and funded properly)
- I resigned other lucrative easy contracting work paying $2500-$3000 per day.
- Laava has cost me more money having to break term deposits - just to pay school fees.
- My lost opportunity is significantly more than that being at the prime of my career for earnings potential.
6. Key delivery / responsibilities:
I believe I have delivered so far:
- Product concept.
- Multiple patents claims + documentation
- Design Trademarks
- Several Key Investors
- Client introductions (Blackmores, JVC + various in pipeline)
- Product timeline and future developments
- Various business partnerships
- Key Laava Staff: Production, Tech, design, ux, management.
- Visual brand id and many business assets / presentations
- Working proof of concept
- Close to delivering MVP
- Team ethos, morale, work ethic, culture.
Conclusions/Suggestions
A) I move into a more executive role in Laava. That way I can earn an income elsewhere that will pay school fees whilst still providing some time (1 to 1.5 days a week) to Laava. This I feel would be very much in line with the current communist model.
OR
B) There is an overhaul and complete re-evaluation of the current situation. One where I feel that there is respect, equality and fairness in terms of reflecting all contributions past, present, and future.
(italicised emphasis added)
104 Mr McDonald agreed in cross-examination that by this time he was thinking of resigning as acting CEO of Laava.
105 In late March 2018, there was a conversation between Mr McDonald and Mr Surtees:
McDonald: That excel spreadsheet is the final nail in the coffin for me. I have said for a long time now that I have real problems with parity. Patrick has a growing conflict of interest with his mother's investment. This is an issue. He is making suggestions that are clearly not in the best interests of the other founders.
The communist model is not working. Nothing is equal at present. In addition, various commitments, milestones and promises were made by Patrick to me personally about this venture that have not panned out.
My contribution to this business has not been fairly recognised at all. I have absorbed ongoing costs, had to make loans, my IP, my time. I am CEO, absorbing all the business stress, employee issues, finding talent, finding clients. 100% of product development is on my shoulders and pretty much everything else. I am working round the clock and have been paid 60k, when Patrick continues to run Watt Solutions. It's all take, no give and right now, I'm pretty much over it.
Surtees: Patrick has admitted quite emotionally that he does not think he is capable of performing within the company or raising the money required and is ready to leave. I spent a couple of hours talking him off the cliff. I have convinced Patrick to stay and raise the money. I have agreed to help him and will take him under my wing and coach him. There are many issues outstanding and in my role as Chairman, I think I can fix them and get Patrick performing, so please stay.
McDonald: Ok, but we really need to address these issues though Tony.
Surtees: I promise you I will address them, but for me to do that you must leave it to me and not speak to Patrick about these issues anymore. If you have issues with Patrick, don't get into them with him, come to me.
McDonald: Ok, I won't, but you need to understand that I need you to address them.
Surtees: I will do my best.
106 Mr McDonald also explained that he considered that Mr Michel was unable to use a project management program (Asana) as well as others in the Laava team and that this led to further tension.
107 In May or June 2018, Mr Ger started working at Laava as a commercial adviser on an informal basis.
108 In June 2018, there were further email exchanges which reflected the level of tension between Mr McDonald and Mr Michel:
(1) on 15 June 2018, Mr Michel sent an email to Mr McDonald:
I can see you're about to go on another one of your intense sessions, about me again (Christian or somebody else), because in this particular case, I haven't spent the last 2 weeks doing the 12 tasks you decided to assign to me in ASANA without discussing it ahead of time. DON'T. Focus your energies more positively.
Also, don't use Tony as your messenger because it's not his job. How about sitting down with me, having a meal or a drink, talking etc. That's what partners / friends do.
Some people, react well to being given tasks like that, usually by their managers. I react better to being your friend, partner, co-founder.
I semi understand why you thought that should go on my plate, because in the imaginary job definitions we've assigned each other, these would sort of be "shit admin", therefore CFO, therefore me.
Raising capital is my first priority BY MILES. I have been going at it 100% for 3 months, we are just about to reach $2.3-2.4m in commitments, $1m funded. It's bloody hard work and requires my full focus, calls, emails, meetings, travel, coffees, meetings, calls, emails, meetings, calls etc. Every time I have somebody pull out for whatever reason, I have to go and have another 2-3 meetings. When ADVNCR pulled out, I have to find another 20 interested parties etc.
So I like you, I love what we're doing, we're making great progress, we've all got a part to play and yes, I will try to make progress this week-end on some of these shit tasks.
In the mean time, relax AND don't go complaining to Tony about me.....
Have a great week-end.
(2) Mr McDonald forwarded that message to Mr Surtees under cover of an email:
FYI
I'm not replying to this. At the point where it's so immature I switch off.
109 Mr McDonald then had a conversation with Mr Surtees. Mr McDonald's account of that conversation is:
McDonald: Tony, Patrick is continually disrespectful. He is not performing, and he will not listen to me. All the founder issues remain unresolved. I do not think I can carry on working this way. I think it is better if I leave the business and the company finds a new CEO.
Surtees: I agree that Patrick's email was rude and disrespectful, especially given the great work you are doing, and how much you have brought to Laava. This needs to be sorted out with Patrick.
McDonald: I do not want to deal with Patrick anymore, I have had enough, I am going to offer my resignation from Laava.
Surtees: Let me try to sort it out first, don't do that.
(emphasis added)
110 Mr McDonald then responded to Mr Michel's 15 June 2018 email:
After taking time to think about your email, I have spoken to Tony and I have offered to step aside / resign from the business.
I've given all my feedback to Tony so going forward you can work it out with him.
(emphasis added)
111 Mr Surtees convinced Mr McDonald not to resign. Mr Michel agreed in cross-examination that his (Mr Michel's) response to Mr McDonald's proposed resignation was not to encourage him to leave.
112 Mr McDonald's evidence was that at this time Laava's office environment was very uncomfortable when Mr Michel was present, that it was not conducive to a good working relationship, and that he felt demoralised. On 25 June 2018, there was a further text exchange between Mr McDonald and Mr Surtees:
McDonald: The Patrick situation is not good. But I'm just getting on with the work.
Surtees: There's been movement. ..I'll tell you tomorrow.
113 The next day Mr McDonald and Mr Surtees had a conversation which Mr McDonald recounts as follows:
McDonald: What's the progress?
Surtees: I think I am finally getting through to Patrick. I think he is starting to understand the issues which relate to our agreement, everything you have put into the business and what his own contribution has been. I am going to try to address the contributions and will get a proposal together.
McDonald: How long is this going to take, as I need to understand when this will be resolved, if it can be?
Surtees: As soon as possible.
McDonald: Ok, I will stay on the basis that you are going to sort this out once and for all.
114 Despite those discussions, tensions remained, including over matters such as Mr Michel's use of Laava's boardroom for Watts Solutions's business and Mr Michel changing the layout of Laava's office.
115 Mr Michel's evidence was that by early September 2018, Mr McDonald did not speak to him save for perfunctory communications. Whilst Mr McDonald denied this, the only conversation to which he referred as a counter to Mr Michel's evidence was one which occurred in early September 2018.
116 By mid-October 2018, Mr Ger had been appointed as the Commercial Strategy Director of Laava and had raised with Mr Michel his desire for an increase in his remuneration, including equity in Laava.
117 From 1 November 2018, Mr Sven Peters was appointed as a contractor to Laava, as a Senior Developer.
118 Mr McDonald's evidence was that as at November 2018:
I decided it was untenable for me to stay working in Laava's business in circumstances where I was being treated badly and none of the fundamental issues I had raised since December 2017 had been addressed. Accordingly, in my exchange of emails with Patrick … I indicated that, whilst there were a number of minor issues that had arisen, the core problem was that Patrick had not honoured his founder commitments and I intended to leave Laava or change my role.
119 In November 2018, further emails were sent which evidence the tensions between Mr McDonald and Mr Michel. On 1 November 2018, Mr McDonald re-sent to Mr Surtees his email of 19 March 2018, together with a covering email. Again, despite its length, it is appropriate to set out in full the covering email:
I'm sending you my list of concerns from March.
Having read through, it's principally the same stuff. But quick updated summary as I see it.
My current view is that I do not want to work with Patrick any longer. His performance is not good enough. His commitment and attitude and contribution to the wider team is simply not good enough especially as a "founder".
Key points:
- I am well and truly over it. We have to tiptoe around his needs just to get him to do the bare minimum in terms of expectations. His bare minimum is always late, and has caused huge issues as below. My issues which are were flagged at the start of the year are as yet completely unresolved.
- Broken commitment re: Watt Solutions. BIG and SERIOUS ISSUE.
- Please see important 'shareholding' concerns list from below. This needs addressing now and long before any series A round if I am to continue in my current capacity. Otherwise my suggestion is that Laava finds a new leader for the business, and I will advise consult to the business on a part time basis as Patrick has chosen to do for the last 18 months. My expectation is the shareholding falls in line with what has been delivered, effort, Ip contributions, and effort/commitment/value delivered required for the future.
Additional key points:
- What he has delivered in the last year has been delivered too late and placed the business at risk on several occasions.
- Least qualified member of the team for the business we are building, has shown limited effort to learn what is needed
- Consistently does what HE WANTS, does not listen or respect the needs of business or people who are more experienced. We have no place for rogue behaviour and I will not work like this.
- Continues to flaunt business needs/rules (eg using word documents, despite company mandate not to)
- Does not act like Founder of a business. Big ticket items include not inspiring or motivating staff, down to simple things like poor meeting etiquette, Yawning in front of others, chewing pens.
- Leaves other founders to do pull the weight in so many areas
- Lack of respect in general. eg: Undermining what is agreed in front of staff (like office situation yesterday)
- The list from March below has created an ongoing liability for the business and me personally.
PS:
I am happy for Patrick to read this.
(emphasis added)
120 Mr McDonald agreed that this email reflected a burning frustration held by Mr McDonald concerning Mr Michel not working full-time in Laava's business.
121 On 2 November 2018, Mr Michel and Mr McDonald exchanged the following emails:
(1) Mr Michel:
I hadn't appreciated that you didn't want me to move until we resolved fully what we wanted to happen with the 3 front desks. It was certainly not intended as an affront or sign of disrespect. Tony and I have moved back to our respective desks.
(2) Mr McDonald:
Patrick for me it's part of a year long pattern of behaviour where your actions (small and large) are continually centered around what suits you - without thinking about the big picture or taking into fair consideration the impact of your decisions have on others. You can keep filing these things under misunderstandings but there is a limit of goodwill as to how far those excuses extend. For instance your commitment (to Tony and I) to be out of Watt Solutions over a year ago. Everyone else came to the party in spades as promised, but you have not, and the impact has took a big toll in the business and for me, the majority of the last year has been ridiculously stressful and often miserable. In addition I have had to constantly tiptoe around everything to do with you, and the only way things get done is by gently coercing you into tasks (eg; it took 8 months for you to start coming into the office regularly). We have had to employ other people to take on things you don't want to do. Rather than listen to constructive feedback, you pull gems like the passive aggressive card to deflect it away from being about you. For a year these kinds of issues have been compounding. Lots of small things like yesterday all add up.
At the centre of everything is the issue of your communist model aka "equal founders" which has turned out to be complete BS in my view. For over a year there's been a total imbalance of founder commitment, timely delivery, effort, contribution and sacrifice. There's been no attempt to balance this or acknowledge it. Quite the opposite.
So I'm over it.
I've given a final notice to Tony that I can't continue to work like this. From my perspective the first change that needs to happen is fairly addressing the balance of founder equity which needs to reflect both the contribution made both in the past and the future demands on founders as we enter the next phase. I know what high demands are still to come and the burden on me will just grow from here on in. Alternatively I'm happy to start addressing the imbalance by changing my role and working as you do in a less visible part time role. The business can hire other people to carry the bulk of the 5 or 6 roles I'm currently covering.
I suggest that you have a more thorough sit down with Tony and consider where we are all at over the weekend. I've documented all the issues I have.
Whilst I know Gavin and Series A need to be addressed asap, for the first time in 18 months I'm putting myself first. These other things can wait until there's a proper resolution between founders, and a more open honest fair reflection for past present and future.
I'll leave it up to you if you want to share this email with Tony.
122 Mr Michel agreed in cross-examination, that despite having received this email, he did not encourage Mr McDonald to leave Laava.
123 On 5 November 2018, Mr Surtees sent a text to Mr McDonald saying: "think we have a bit able to work [sic] out a plan to clean up a bit of a mess. And please call me when you get a chance later on this afternoon". They then had a telephone conversation which Mr McDonald recounts as:
Surtees: This has gone on too long, we need to sort it out. Let's put a proposal to Patrick to address the issues.
McDonald: I think the proposal needs to come from Patrick, not me because that will show me that he understands the issues and is respectful of the original agreements.
Surtees: That is not ideal, but I respect your decision.
124 Later that night Mr Surtees sent a further text to Mr McDonald: "I think what's going to be helpful is to develop objective options and proposals that will resolve the issues".
125 As at February 2019, Mr Michel had doubts concerning Mr McDonald as acting CEO but denied having a plan to remove him from that position. From mid-February 2019, in the circumstances discussed below, Mr Michel felt that Laava's technology team was imploding and that there may need to be a different way of running Laava. However, there was no plan to replace Mr McDonald as acting CEO.
126 On 15 February 2019:
(1) Mr Peters told Mr Michel that he would not renew his contract because of concerns he held as to the development of the technology; and
(2) Mr Michel spoke to Mr Surtees, expressing concern as to the loss of key personnel.
127 At around this time, Mr Butcher told Mr Surtees that Mr Delwin Best, Laava's Director of Engineering, had expressed "real concerns about the technology and the team". Mr Surtees told Mr Butcher that he should discuss this with Mr Michel and possibly prepare a recommendation. Mr Surtees then informed Mr Michel of that discussion. Their conversation, as recounted by Mr Michel, was:
Michel: Tony. We have a major problem. We're losing all our key tech people. Sven says everything needs to be re-coded and he doesn't want to be involved because he does not think he would have Iain's support to get it done. Morgan wants to talk to us about some of his concerns too, and if we lose him, we are toast.
Surtees: Let me ask Glenn Butcher to come in, speak to the team and make his own assessment. Right now, he's the best person to give us the feedback we need to make the right decision.
Michel: That's a great idea. Let me know how you go.
128 On 15 February 2019, Mr Best resigned. On 16 February 2019, Mr Michel, Mr Surtees and Mr Morgan Lean, a Laava employee, had a discussion in which Mr Lean expressed various concerns about Laava. On the same day, Mr Surtees sent to Mr Michel an email containing notes of that discussion:
Discussion regarding multiple team failures and problems with morale, productivity and wheel spinning. Too many short run priorities being pursued and real possible breakthroughs that directly address core requirements of both speed and accuracy of scanning are being ignored. Individual initiatives undertaken in unpaid-for private time by Markus and Morgan in particular could be quickly tested and if successful could be implemented to production ready in a short period of time. These could be in place for a the Blackmores implementation.
These need to be assessed asap.
Patrick and I have requested that a report be written for delivery to the Board asap that would identify
1. The current people, process & technical problems being experienced by the team
2. Hypothesis of new technologies and processes that have been identified and need to be tested
3. Identification of current work objectives, expected deliverables that need to prioritised now and reasons why
4. Identification of external services and contractors that are required to undertake these & expected term of engagement
5. Identification of current work objectives, that need to be de-prioiritised or put on hold and reasons why
6. Identification of external and internal services that are now not required (specifically app related resources)
7. Summary of outstanding issues as identified by Delwin, Markus, Morgan and Sven
8. Proposal for streamlined new management and operational process being sought or recommended
9. Identification of counterproductive interactions between design and engineering and make recommendations
This work will be supported by Glenn Butcher as independent Board advisor and shareholder and Patrick.
This is not an exercise in attribution of fault but a response by two directors of the Board and a request made by us for written and considered recommendations. This includes a plan to remedy the multiple, ongoing, separate requests by staff for change, remove the counter-productive processes and other blockers being encountered. The objective is to transform current engineering processes from concept exploration & ideation support to the delivery of a functioning Proof of Concept operating platform with immediate effect.
We need to support the engineering team to deliver core mission-critical set of functions and then scaled these confidently so larger POC's can be delivered to customers in market within agreed timeframes.
(emphasis added)
129 Mr Michel responded:
Thanks Tony
That's great. Hope you had a good flight.
I think we need to add an element of culture / protocol that needs to be followed:
- product road-map to be approved by board, assigned to CTO to deliver
- no changes to be made to the roadmap without full team buy-in and board approval (until such time as we have a CEO)
- team resources should not be diverted from their task by anybody other than their manager.
130 Mr Michel then forwarded Mr Surtees's notes, together with his comments to Mr Lean.
131 Between about 17 February and 4 March 2019, Mr McDonald and Mr Surtees were in the United States of America, to meet potential investors and partners.
132 On 18 February 2019, Mr Michel sent an email to Mr Surtees:
Had a long chat with Morgan, Delwin and Glen today, and just updated Sven too. I've also given Gavin some background info.
For what it's worth, Morgan has a new lease on life. He's pumped after the week-end. Glen is pretty clear on what needs to be done tomorrow.
His first key question though is "what do we need to prioritise first", i.e. what are we going to build by when, what do we need to build first.
Gavin, Glen and I are going to sit down first at 9AM to go through that, then he will be driving the session with Delwin/Morgan and possibly Sven.
Any news at your end?
133 On 19 February 2019:
(1) Mr Butcher met with Mr Michel, Mr Ger and Mr Best. Following that meeting, Mr Michel sent an email to Mr Surtees:
Glenn came in at 9AM.
First meeting with Delwin, Gavin and I. These are the notes. He let the cat out of the bag about Delwin leaving to Gavin. A bit unfortunate but Gavin's ok.
This is a quick summary of this first meeting.
Laava Roadmap - Glenn
He's now just come back from the coffee shop with Sven, Delwin, Morgan and they've jumped into their 11AM stand-up but appear happy.
Call with ADVNCR went from 8.00PM to 10.45PM
Generally went well and gave them more clarity. They're strange cats. They take 35 days to respond to 1 email but then kind of hint that we don't interact enough.
A bit of CXO envy (how come they got a deal we didn't).
They're fine with the update but made the comment that Laava seems to lack focus.
I'll send a proper update in Assana soon.
CXO's lawyer seems very reasonable. Peter Dunne and he had a chat this morning. I've left a message to introduce and offer to answer any questions. He's been given a brief to do this quickly and briefly, but he asked Peter to check employment contracts all have IP protection. Since we're 100% dd ready, that's all fine.
Do we need to discuss preparation for tomorrow's CXO call. I'll be in at 6.30AM which is fine, but is there a proper agenda / presentation or just chatting.
(2) Mr Michel met with Mr Peters, following which he sent an email to Mr Surtees:
Tony
It's been a big day so far. Just sat down with Sven.
He's super happy that changes are afoot. He's agreed to extend his contract for three months to make sure we do what we say we're going to do (i.e. he's very impressed so far...). Then to come on as a permanent.
I've told him that if he stays, we'd date his ESOP start date at 1 Nov 18, when he started with us.
134 On 21 February 2019, Mr Butcher sent an email to Mr Surtees:
Hi Tony,
I have attached my findings form (sic) the first two days at Laava, with recommendations. The first three recommendation need to implemented urgently, so I intend to announce to the Laava team here in the office Monday morning and have them be engaged in completing the plan and beginning execution.
Any questions, let me know.
135 On 22 or 23 February 2019, Mr Michel and Mr Surtees agreed that Mr Butcher's paper should be approved "as is" and that Mr Butcher should be asked to start moving ahead to implementation. Mr Michel, in an email to Mr Surtees stated: "you are tasked with easing Iain onto it", to which Mr Surtees responded: "Ok but have Glenn send it Monday his time".
136 On 24 February 2019, Mr Michel sent an email to Mr Surtees which included: "I'd love an update from you re discussions with Iain. Glenn is taking the team through his changes tomorrow morning". On the same day and into 25 February 2019, Mr Michel and Mr Surtees had an email exchange:
(1) Mr Michel:
I hope you're having a nice Sunday in NYC. Just checking on to see what you've said to Iain so far.
(2) Mr Surtees:
No update since our last discussion
(3) Mr Michel:
You have to have a discussion with Iain.
I'm very concerned that Glenn's going in all guns blazing on the back of you and I asking for his input and asking for change.
He is suggesting major changes and some of which we know Iain's not going to like at all. Morgan, Delwin, Glenn, Gavin, Erin and Sven are already informed beyond the point of no return.
Glenn announced last Wednesday "we're making changes, more info coming soon" and will take the team through these tomorrow.
If you guys come back pretending nothing has happened, it'll blow up. Either Iain will have a massive tanty OR Morgan/Sven/Delwin will leave straight away.
137 On 25 February 2019, Mr Butcher sent an email to Mr Michel and Mr Surtees:
Hi Patrick and Tony.
The new focus for the next 3 months was presented to the team today, along with guidelines of new ways of working to increase focus and reinforcing the message of last week that re-tasking must come via the direct manager. It went over well. with lots of smiles along with some anxiety about if this will stick. Overall, more positive than I thought. The key will be building enough of a feeling around the office that this is the new way of working, to be resistant to be changed adversely later.
The leaders started working on the more detailed plan, with an emphasis on reducing anxiety of anyone with a project being shelved. The conclusion was in line with the existing plan except the prototyping and LMMP work will continue as these are almost entirely self-contained work that is already paid for, and therefore the cost to stop them would exceed the benefit in stopping them. There is also a significant amount (6-8 weeks) of app work in flight which needs to be worked out what can be cleanly halted.
The schedule and sequencing is still under development but can now progress with the rest of the team informed. Delwin will drive that to completion over the next few days.
Additionally, I have started engaging Sandor in meetings as the effective design team lead, and he has been contributing at that level so far. he is handling the design team workload and can see how the design team can contribute to the goals. This team was my main concern so it is great he is stepping up.
Early steps in the change, but well received by the team here.
138 On 27 February 2019, Mr Surtees sent an email to Mr Michel and Mr Butcher in response to Mr Butcher's 25 February 2019 email:
Excellent. Thank you for leading this and the comprehensive report. I think that the next step is to prepare a debrief for all the three of us for say next Monday. I think it is absolutely essential that lain knows that nothing has been done beyond what we, with Iain's support two weeks back, have discussed. You have a mandate to define the problem, assess the issues, identify the risk of remaining as is and have developed a plan. In this plan you have now achieved both a clear path, buy-in from the team who have committed to the process and the outcome.
We have had have a spectacular week and tomorrow we are meeting the No 1 rated VC in the US, ...
139 Toward the end of their trip to the United States of America, Mr Surtees mentioned to Mr McDonald that Mr Butcher was putting a report together containing recommendations.
140 On 3 March 2019, Mr Butcher sent an email attaching his report to the Founders. His covering email stated:
Attached is a board report on findings, recommendations, and actions. Laava is at a key junction and needs to focus energies on delivery of the core value proposition of the product, and on building an organisation capable of delivering on that promise. Some progress has been made in these fronts over the last few weeks - it will be critical to follow through and ensure the recommendations are completed.
I'll be in the Laava office Tuesday until 2. See you all then.
141 On 4 March 2019, Mr McDonald responded:
Thanks Glenn,
Concerning stuff. Thanks for the detail. I think it would be good to drill into this more and understand who you interviewed and what the context of the feedback was made in etc. I spoke to Brady who I trust implicitly for honest feedback about the status quo, and he had a very different opinion on a few of the main issues you highlighted.
The one piece of information I'd like to see is whether we have a team that is capable of getting us to where we need to be. The bulk of any teams' morale is born on being able to achieve outcomes.
142 On the same day, Mr Butcher responded:
Let's go over this first thing Tuesday morning. Say 9am?
Note while I interviewed people, this is my opinion, not theirs. So I can relate who I interviewed but you should it coming from me, not them. There are concerning issues, but nothing that isn't fixable. All startups are inherently screwed up in something - it is the nature of startups - but we can improve.
143 On 18 March 2019, Mr Butcher sent an email to Mr Michel and Mr Surtees:
I've told Sven he has the authority to act as acting CTO. I'll tell Morgan today, and ask Erin to draft a letter to this effect.
144 On 22 March 2019, Mr Michel sent an email to "Employees":
It's been an awfully busy few weeks and I'd like to think we've made some really positive progress towards being more focused and production ready. Big thanks to Glenn for his input through this We've got so much to do but it definitely feels like we're on the right track.
We're really glad to announce that Sven has been appointed as our acting CTO. His experience, focus and discipline will be extremely valuable to us in that role. I could write his CV in this email and tell you all about his background, but that wouldn't be efficient (and so he wouldn't like that).
Morgan will continue to lead our research efforts and come up with amazing solutions to difficult problems. He and Sven will work closely together to ensure research and engineering dovetail together smoothly.
I know we were all surprised and sorry to hear Delwin's news (and happy for him obviously), but when that dream job lands on your lap well it just does. We'll celebrate Delwin and Marek's contribution to the team at our end of quarter lunch in a few days (which we moved to Wed to have as many of us together as possible).
I think much of this email was already obvious and possibly not news to you all, but more communications better than less.
Have a great week-end.
(emphasis added)
145 Mr McDonald's evidence was that he felt undermined as the acting CEO of Laava because Mr Peters had been appointed as Laava's acting CTO, rather then Mr Justin Baird, whom Mr McDonald regarded as a superior candidate for that position.
146 Mr Michel's unchallenged evidence was that he believed that the decision to appoint a new CTO (or lead engineer) had been delegated to Mr Michel, Mr Butcher and Ms Erin Husband (who was responsible for Human Resources within Laava) before Mr McDonald and Mr Surtees left the United States of America.
147 On 4 April 2019, there was an exchange of messages on Laava's "Slack" messaging system. Mr McDonald's evidence in chief was that the effect of the messages sent by Mr Peters was that Laava staff had been directed to no longer work on projects that Mr McDonald had promoted. In cross-examination, after being shown the Slack messages, Mr McDonald agreed that they were not to the effect that he had suggested.
148 On the same day, there was a discussion between the Founders. There are differing recollections as to what was said, however, it is common ground that Mr McDonald resigned and that Mr Surtees did not accept that resignation. Later that day:
(1) Mr Surtees again asked Mr McDonald not to resign as CEO; and
(2) Mr McDonald sent an email to Mr Surtees:
Taking this off the Laava email.
I get that you want me to take more time to think about what is going on. I appreciate that you might think it's repairable.
But I need you to be prepared to understand that it went past the point of no return today. When being personally compromised turns into being professionally compromised I'm out.
I think let's not waste any energy on trying to fix the unfixable. Let's focus on the best way I can exit which will leave you (and the staff who came in specifically to work for me) in the best position possible to thrive.
Working with you has been an honour and a pleasure and I would do it again 1000 times over.
149 Mr Surtees declined to accept Mr McDonald's resignation and implored him not to.
150 On 5 April 2019, Mr McDonald sent an email to himself titled "Concerns", which he says set out his reasons for resigning as acting CEO and which he says he delivered to Mr Surtees by hand. Mr Surtees does not recall receiving it. That email is again lengthy but again it is appropriate to reproduce it in full:
This is for your records so that there is no confusion regarding the circumstances of my departure and my observations regarding the circumstances / history.
There are three key areas I wish to point out. 1) Patrick's performance as Founder/Employee 2) Recent events coordinated by Patrick leading to... 3) My enforced role change and subsequent resignation
Re: Patrick and my related issues (last 18 months)
- Over the last 12 months I offered my resignation / alternatives three times (March 19 2018 June 18 2018 and Nov 2 2018) re: issues primarily relating to Patrick, impact on business and his impact on me personally.
- No resolution was achieved with regards to Patrick and an extensive list of Partner/Founder performance issues.
- Only minor issues have been resolved (like attendance) but did as you can see from my notes that external work (Watt Solutions) was still occurring as late as Nov 2018.
- Patricks role, responsibilities, performance metrics, measurable contributions are still not and have never been defined.
- Patrick is not well networked in the Investor / VC space or the brand or Client space. He has no prior startup experience. He has never built and exited a business successfully. It is unclear to me where his value lies beyond back office tasks.
- Patrick states in his email below his primary role is to fund raise, yet it was me who was called on for the fund raising tour in the US this year.
- To date I have seen no evidence or presentation of his plans to fund raise. I have severe concerns regarding Series A which was supposed to kick off last November.
Patrick - failure to find a resolution (last 13 months)
- Patrick finally acknowledged my raised issues late last year with a brief verbal statement made to me "I get it"
- Patrick admitted (verbally) to breaking promises and commitments made in August 2017 in a board meeting to you and I.
- Despite initial progress, Patrick withdrew an offer (which you and I agreed was not substantial enough) to place a amount of his equity into a pool that could be used to attract needed talent.
- Patrick rejected an objective exercise to document and access performance and business contributions in our meeting on 4/4/2019
- You gave me a verbal assessment that Patrick had 'made up for earlier mistakes'. I'm not sure what or how that has been qualified. On inspection of the list below, few meaningful issues have been resolved. I disagree with that assessment and offer an alternative view that a more calculated series of events and actions initiated by Patrick have been unfolding to deliberately benefit his own agenda and perception.
- Concern that conflict of interest issues (below emails) that are still outstanding below.
My Role(s), reluctance
- As I made clear in writing several times (below), I had no desire to lead the company as CEO. This role was taken on reluctantly without any option or alternative.
- I have done what I can to lead in that position, but been restricted, and I have had to tackle serious product issues, often being undermined or advice not actioned. Some significant issues stem from the list of issues written in prior emails below.
- I haven't' been able to perform in any dedicated focussed capacity, and have been spread thin across a ridiculous number of roles covering - Founder, CEO, Creative Director, Product Lead, Technical Support, Research, Investor Relations, Sales, IP generation, designer, video editor. You name it I've had to do it in the last year.
- I've worked hard as I possibly can. I had only two days off between Jan and Dec last year.
- Leading a growing company when you are spread so thinly can only work when you have cover from an exceptional team with time on their hands. I have not had the benefit of this.
Removal of my responsibilities / decision making capability.
Organisation restructuring, without input, consent or knowledge.
- During my time in the US, the only way I can describe Patrick's actions is as a Coup d'etat to undermine my role, and promote his own agenda. I will clarify:
- It appears following Delwins resignation that information was collected regarding the state of the technical team.
- Some unspecified individual tech team members were interviewed by Glenn Butcher (which I note was only partially completed and not exhaustive).
- Notably, most team members who were interviewed had known performance issues, and despite requests for these to be addressed with respective managers no action had been taken. I have no doubt that each of these people were aware of my concerns about them. I doubt feedback was completely objective in this case.
- In addition Erin has stated her view privately to me that Delwin did not deal with known performance issues in his team adequately. I had spoken weekly to Delwin about the team and my suspicions of serious and possibly neglectful underperformance.
- Conclusion of the investigation was: Team motivation, morale, focus and culture issues were identified - and attributed directly to me.
- I have since spoken to several members of the technical team who do not agree with the conclusion made with respect to the above. They expressed frustration that they were not included in the process.
- I was not informed of feedback verbally or in writing during or after this process.
- I was not given any specifics, and have only heard generalisations delivered verbally on 4/4/2019.
- I was not given any opportunity to address any feedback.
- I was not asked to explain what I may or may not have asked to be done by the technical team.
- I was not given any examples of where things might have gone wrong and what could have been done differently.
- Patrick used partial information from the above to inform others, it seems with an agenda to improve his own position and certainly to undermine mine.
- It appears that decisions were then made by certain parties within the business without my input or knowledge as to how things would now run, and what my role would become (or not).
- An acting CTO was appointed without my input or feedback. (I note that I have never had a single meeting in person with the acting CTO before his appointment, who's contracting role related to servers and security).
- The acting CTO was given instruction NOT to report to me or follow any of my instructions or recommendations by Patrick.
- Patrick instigated new management processes, without consultation with the board, apparently with an agenda to remove me from being able to perform in my current role.
- It is apparent that other team members appear to have been given similar 'permission' to avoid interactions with me.
- None of the above was documented, board approved, consulted or constitutional with respect to the company and my role.
- No feedback or communications was supplied. I was not given notice or a right of reply.
My discovery of apparent restructure. | Observations on 'Acting CTO' performance.
- Whilst initially I just thought people were acting proactively to make changes, I became aware of unusual behaviour towards me by staff whilst trying to resolve product issues.
- I discovered early issues with the Acting CTO's quality assurance when it appears that during his own maintenance, brought down several key pieces of infrastructure including the live web scanner, on the day we had investor meetings.
- Engineering processes currently in place (by Delwin) for reporting critical failures to management on these kind of issues were not followed. I was rudely spoken to when questioning these events by the acting cto.
- I discovered that key features for the product roadmap had been omitted by the acting CTO and I was unable to address these, and again rudely spoken to.
- I had concerns raised by me by Sandor regarding the acting CTO's decisions regarding the API and was called in to help.
- I witnessed rude and abrupt treatment by the acting CTO towards Sandor in a meeting who was interrupted on several occasions. At one point telling Sandor to "Stop" in a loud voice and raising a palm whilst Sandor was mid sentence.
- I discovered that during my questioning on the above and key issues and several other small matters that it was clear that he had been given instruction NOT to deal with me. It was clear this instruction had been given by Patrick.
- It was very clear at this point that my role had been compromised.
Outcomes
- My core responsibilities and decision making capability were removed without my knowledge or explanation.
- Employees who were supposed to report to me were informed. I was not.
- It affected several key events and critical issues.
- I have been told this was instigated by Patrick
- Patrick did not follow a due process or one which involved consultation or feedback.
- Patrick appears by actions to have assumed self appointed responsibilities of a CEO at some point / and made board level decisions without me present, which effectively amounted to removal of my duties.
- Tony stated in a the meeting with Patrick regarding the above "You are not CEO" (to me) and "Neither are you" (to Patrick).
- Whilst I never wanted the CEO role, I consider the removal the title and subsequent responsibilities announced in that meeting to have been handled inappropriately.
- I consider Patricks actions above to be a violation of the Shareholders Agreements
- I consider the actions by Patrick as a deliberate and intentional, self serving and that he effectively engineered a situation
- I see the events engineered by Patrick as constructive dismissal.
- I consider in respect to the above and my written complaints dating >12 months of waiting for resolutions that I was left with no other choice than to resign from the business completely.
- I consider Patricks actions and manipulation which resulted in staff having a different view on my position and capability to be clear evidence of corporate bullying towards me.
Response to specific remarks made by Patrick
- Patrick stated in the last meeting that feedback I supplied to Tony regarding his performance ...was bullying him. I refute this fully. I note that I conducted all my feedback on Patrick through Tony in writing, and that when I passed on my feedback Tony agreed with my concerns. Tony conducted multiple meetings with Patrick in person. Tony elected and chose what feedback to give him and how, and I gave Tony permission to share my feedback at his discretion. I declined to meet Patrick directly or one on one regarding his performance matters. I wholly and absolutely reject that the feedback I gave or the process I followed with Tony above constitutes bullying.
- Patrick made other references to bullying. I wholly refute this too. I have managed hundreds of people in my career. I have a direct, open and honest, constructive approach to employee feedback. Equally I always accept feedback and criticism from staff provided and encourage it to be given to me. My style of feedback is to provide honesty, transparency and a rationale or supporting evidence which is required inside a high performance culture and I offer those around me to give the same to me. I always take time to explain this to those who work with me and have always had feedback that this employees to improve. It is not ever pleasant to provide honest feedback to underperforming staff and I only reserve it for the occasions it is required, but accurate substantiated feedback should not be confused with intimidation / bullying. I am completely confident that this would be supported by my team at Laava upon closer examination and that the feedback I give is always for the self-improvement of the employee and the needs of the company, not my own benefit. I am confident that if ever there has been 'constructive conflict' which is commonplace in high performance cultures, that it was followed up by myself to ensure matters were resolved and not misunderstood. For serious matters I always consult with others and put in writing with a plan.
- Examples Patrick provided were without full context, merit and none were documented.
- Christian was also mentioned by Patrick as someone he thought I had "bullied". I find this not only inaccurate but wholly ironic - I attach an email for reference which Patrick was about to send to Christian (I intercepted via email and a phone call to Patrick to prevent this particular email being sent). My assessment is that Patrick in fact has a very low EQ and his aspersions are not qualified especially given his own past behaviour.
- I consider Patricks accusations of bullying was formed from out of context information, cynically exaggerated, contrived and propagated out of correct forums for these matters as part of his own self- promotional campaign and I would challenge these to be investigated directly.
- I consider myself wholly accountable if I have in fact ever wronged any staff member or been inconsistent with the way I deliver feedback.
My parting recommendations
The business needs to exclusively employ people who have past experience and depth of knowledge/expertise.
The business needs a full time CEO
The business needs a full time CTO ( I do not recommend the acting CTO for a FT position) The business needs a Creative Director
The business needs to replace 3-4 members of the engineering team.
Engineering team has not been strategic at all, has let important functionality slip, and has been overwhelmingly executional, operating in silo without questioning key elements and rationale. This is the heart of that teams issue. I do not regard the acting CTO as capable of strategic thinking at all. I hope Elicia's appointment will address this.