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Youth Justice Act 1997
138Complaint procedure
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138 Complaint procedure
(1) On receipt of a complaint made under section 137 , the Secretary must provide written notice to the complainant and the detainee containing details of the complaint and how the complaint will be dealt with.
(2) The Secretary need not deal with a complaint made under section 137 that the Secretary reasonably believes is trivial or made only to cause annoyance.
(3) A complaint is to be dealt with in accordance with instructions issued under section 124(2) .