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Workers Compensation Regulation 2002
38When must conciliation be held?
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38 When must conciliation be held? (1) A conciliation about a matter in issue arising from a worker’s claim for compensation must be held before arbitration of the matter only if— (a) the worker and the worker’s employer agree to participate in the conciliation; and (b) a conciliator is available. (2) This section does not apply if the matter in issue is an insurer’s rejection of a worker’s claim for compensation.