Step 2 — Administrative controlsStep 2 — Administrative controls

Step 2 – Administrative controls

If risk remains after applying substitution, isolation or engineering control measures, PCBUs must minimise the remaining risk by implementing administrative controls, so far as is reasonably practicable. Administrative controls are less reliable at minimising risk because they rely on human behaviour and should be used in conjunction with higher order controls, so far as is reasonably practicable.

Administrative controls commonly include organisational policies and standard operating procedures that are designed to minimise exposure to a hazard, as well as the information, training and instruction needed to ensure workers can work safely.

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If your workplace has agreed policies, those policies relating to psychosocial hazards must be developed in consultation with workers and their HSRs (if elected), and all workers must be made aware of the policies and what is expected of them.