Work Health and Safety (Managing Psychosocial Hazards at Work) Code of Practice 2024
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Review relevant information and records which may include:
\- records of injuries, incidents or workers’ compensation
\- worker complaints and investigations
\- reports from workplace inspections (e.g. HSR or safety officer walk arounds)
\- staffing, resourcing, procurement and refurbishment decisions (e.g. will outsourcing some work increase work demands for another area, like contract managers)
\- work systems, policies, governance arrangements and procedures
\- duty statements and performance agreements
\- records of hours worked (e.g. regular extra hours indicating high work demand)
\- absenteeism and turnover data
\- exit interviews
\- Health and Safety Committee (HSC) meeting records, and
\- previous psychosocial risk assessments and any material feeding into them.
Not all psychosocial hazards will be associated with reported incidents, so it is important to gather additional information.
Information and advice about psychosocial hazards and risks relevant to particular industries and work activities are available from the WHS regulator, industry associations, unions, technical specialists, similar workplaces and safety consultants. Advice is particularly helpful in complex or high-risk situations. For example, where workers are exposed to violence or aggression from a person they owe a duty of care to, such as law enforcement officers.