Subdivision Controlling low job control - Work Health and Safety (Managing Psychosocial Hazards at Work) Code of Practice 2024 - Controlling low job control | Zoe

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Subdivision Controlling low job control - Work Health and Safety (Managing Psychosocial Hazards at Work) Code of Practice 2024 - Controlling low job control | Zoe

Controlling low job control

Note: These are examples only. You must identify and implement control measures that eliminate or minimise the risks in your workplace, so far as is reasonably practicable.

Job/work design	- Match workers’ level of autonomy to their skills and experience.- Implement consultation arrangements to regularly discuss the work, how it is done and any changes impacting workers.- Develop governance arrangements and approval processes that balance risks and efficiency to streamline lower risk tasks.- Design processes and systems to deal with new situations and provide autonomy for workers to apply their judgement when processes are not fit for purpose.
Physical work environment	- Design processes and systems so workers control their workflow (e.g. use electronic systems to filter client queues and give workers control over when the next client is called).- If work is machine or computer paced, design processes so workers can alter the pace of work, change tasks, or pause the workflow to take breaks.- Provide workers with reasonable control over their physical environment (e.g. workers can adjust their workstation).- Ensure equipment is maintained and appropriate to the task
Improving job control	- Plan any regular additional work hours or changes to work in advance with workers (e.g. if additional hours are usually required during peak season, plan this in advance with workers).- Involve workers in organisational decision-making processes and encourage suggestions for continuously improving work practices.- Plan deadlines, performance targets, work allocations and work plans in consultation with workers.- Hold regular team meetings and discuss any work challenges with workers and discuss how problems could be solved.- Monitor staff in way that is not excessive or punitive.
Safe work systems and procedures	- Create an environment where workers feel empowered to raise safety concerns about work requirements. Encourage workers to suggest changes or adopt efficiencies in their work.- Provide leadership and supervision that supports workers to take reasonable control over their work.
The worker	- Develop a performance management system that ensures workers have input into the way they do their work rather than focusing only on output.- Hire workers with the right mix of skills and experience for the position including the level of autonomy the job will have.