45Minimum standards of service to customers

45 Minimum standards of service to customers (1) The Minister may from time to time specify the minimum standards that a licensee must meet in providing water supply or sewerage services to customers. (2) Without limiting subsection (1), the minimum standards may include: (a) water quality standards; (b) standards of supply (including water pressure and flow); and (c) reliability of service. (3) The minimum standards are: (a) to be at least equivalent to the planned levels of service for those customers prevailing during the year before the commencement of this section; (b) to take into account relevant national benchmarks developed from time to time; and (c) to take account of the cost of service delivery in the licence area.

Water Supply and Sewerage Services Act 2000 22