44Limitation on obligation to provide services

44 Limitation on obligation to provide services (1) Despite anything in this Act, a licensee does not have an obligation to connect or supply water supply or sewerage services to a customer's premises if the connection or supply is, or needs to be, interrupted: (a) in an emergency; (b) for work that needs to be performed without delay to prevent an emergency happening; (c) by circumstances beyond the licensee's control; (d) for work – if it is reasonable to do the work when it is required to be done and reasonable notice is given to the customer and supply is restored as soon as practicable;

Water Supply and Sewerage Services Act 2000 21 (e) after disconnecting a connection that created a hazard – if the connection remains a hazard; (f) if this Act otherwise authorises refusal to connect or reconnect; or (g) if the Regulations provide that the obligation to connect or reconnect does not apply. (2) Subject to subsection (3), a licensee may restrict or disconnect, or refuse to connect or reconnect, water supply or sewerage services to premises of a customer if the customer fails to pay an amount owing to the licensee or the customer breaches his or her obligations under this Act. (3) An action under subsection (2) must be in accordance with the procedures contained in the licensee's customer contract. (4) For the purposes of subsection (3), the licensee's customer contract must provide a customer with a right of appeal against the action of