42Licence conditions

42 Licence conditions (1) The Utilities Commission must, on granting a licence, make the licence subject to conditions approved by the Minister requiring the licensee to: (a) meet minimum standards of customer service as determined from time to time by the Minister; (b) if the licensee is related to or associated with a business that operates in actual or potential competition with unrelated businesses – keep the business authorised by the licence separate from the related or associated business in the manner and to the extent specified in the conditions; (c) develop and publish a customer contract setting out the rights and responsibilities of customers and the licensee regarding water supply and sewerage services; (d) develop and maintain an asset management plan to ensure optimal long-term management and investment in the licensee's infrastructure for the benefit of customers; (e) develop and publish codes that are required by this Act to confirm the rights and responsibilities of customers and the licensee regarding matters including land development, asset protection, new connections and trade waste approvals; (f) monitor and report to the Utilities Commission on the licensee's levels of compliance with the licence and in particular the minimum standards of service; (g) procure an audit, if required by the Utilities Commission, of the licensee's compliance with the terms and conditions of the licence; (h) comply with protocols, standards and codes applying to the licensee under this Act; (j) demonstrate the licensee's financial or other capacity to continue operations under the licence; (k) notify the Utilities Commission about changes to officers and, if applicable, major shareholders of the licensee; and

Water Supply and Sewerage Services Act 2000 20 (m) comply with the requirements of any scheme approved and funded by the Minister for the performance of community service obligations by licensees. (2) The Utilities Commission must, on granting a licence, make the licence subject to further conditions that the Utilities Commission is required by the Regulations to impose on granting the licence. (3) The Utilities Commission may, on granting a licence, make the licence subject to further conditions that are considered appropriate by the Utilities Commission and that are approved by the Minister. (4) The Utilities Commission must provide to the Minister any information that the Minister requires in connection with the performance of community service obligations relating to providing water supply or sewerage services.