39Content of contingency plans—the Act, s 55A(2)(b)

39 Content of contingency plans—the Act, s 55A(2)(b)

39 Content of contingency plans—the Act, s 55A(2)(b)

(1) A contingency plan must identify the following—

(a) the essential service, including—

(i) the essential infrastructure that will be required to maintain the essential service if there is a declared failure, and

(ii) other infrastructure operated by a third party to which water or sewerage services are connected that will be required to maintain service to customers if there is a declared failure,

(b) the customers to whom the essential service is provided.

(2) The contingency plan must also include the following—

(a) the information and systems that will be reasonably required by a last resort provider to continue to provide the essential service if there is a declared failure, and how the last resort provider will access the information and systems,

(b) the actions required by the failed licensee, or an administrator acting for the failed licensee, to facilitate the transfer of customer information to ensure minimal interruption to the operation of the essential service,

(c) arrangements under which staff of the essential service provider may assist the last resort provider,

(d) procedures for notifying the ombudsman appointed under an approved ombudsman scheme and IPART when the information, including customer information, has been transferred to the last resort provider,

(e) the requirements for giving written updates to IPART on the implementation of the contingency plan, including the content and timing of the updates,

(f) the information required to be given to a customer with the bill first required to be sent to the customer after the declared failure, including the following—

(i) details of the declared failure,

(ii) a description of the role of the last resort provider,

(iii) the contact details of the last resort provider,

(iv) the contact details of the approved ombudsman scheme,

(v) the last resort contract charges,