16Agreement between registered operator and registered retailer

16 Agreement between registered operator and registered retailer

16 Agreement between registered operator and registered retailer

For the Act, section 8H(1)(h)(ii), an agreement between a registered operator and a registered retailer must specify—

(a) the responsibilities of each licensee under a customer contract, including who is responsible for the following—

(i) installing, testing, repairing, maintaining, reading or replacing meters,

(ii) undertaking inspections, including inspections of backflow prevention devices or cross-connections in dual reticulation schemes, and

(b) the notification requirements for each licensee under a customer contract, including a requirement for a licensee to notify the other licensee when—

(i) a customer is connected to the regulated scheme, or

(ii) the water supply or sewerage service is interrupted, or

(iii) a customer makes a complaint, or

(iv) the licensee is notified that a customer or person living at the customer’s property has critical health needs, or

(v) a customer seeks or is granted an approval from the licensee.