4FWater Industry Standards

4F Water Industry Standards

S. 4F(1) amended by No. 41/2021 s. 85(2).

(1) In the exercise of any power or function of the Commission with respect to the regulated water industry, the Commission may make, amend or revoke Water Industry Standards.

S. 4F(2) amended by No. 41/2021 s. 85(3).

(2) A Water Industry Standard may provide for any matter relating to—

S. 4F(2)(a) amended by No. 41/2021 s. 85(3).

(a) requiring a specified regulated entity or a specified class of regulated entity to develop, issue and comply with customer-related standards, procedures, policies and practices (including with respect to the payment of compensation to customers) in accordance with the Water Industry Standard;

(b) specifying minimum customer-related standards, procedures, policies and practices for inclusion by a specified regulated entity or a specified class of regulated entity in a customer charter for specific services;

(c) requiring a specified regulated entity or a specified class of regulated entity to enter into an agreement with another specified regulated entity or another specified class of regulated entity for the purpose of ensuring that obligations relating to customer-related standards can be met;

(d) specifying principles for the negotiation of agreements required under paragraph (c) between regulated entities in relation to standards and conditions of service and supply;

S. 4F(2)(e) amended by No. 17/2012 s. 72(a).

(e) requiring regulated entities to maintain specified accounting records and to prepare accounts according to specified principles;

S. 4F(2)(f) inserted by No. 17/2012 s. 72(b), amended by No. 24/2013 s. 41(1)(a).

(f) recovery by regulated entities of amounts persons are liable to pay to regulated entities under Divisions 5, 6 and 7 of Part 13 of the Water Act 1989, including—

S. 4F(2)(f)(i) substituted by No. 24/2013 s. 41(1)(b).

(i) specifying any person or class of person who must not be charged interest on unrecovered amounts; and

S. 4F(2)(f)(ii) amended by No. 24/2013 s. 41(1)(c).

(ii) fixing the maximum rate of interest that may be charged on unrecovered amounts; and

S. 4F(2)(f)(iii) amended by No. 24/2013 s. 41(1)(d).

(iii) whether a charge on a person's property under section 274(4A) of the Water Act 1989 does not apply.

S. 4F(3) repealed by No. 15/2008 s. 28,
new s. 4F(3) inserted by No. 24/2013 s. 41(2), amended by No. 41/2021 s. 85(4).

(3) For the purposes of subsection (2)(f)(ii), the Water Industry Standard may fix a maximum rate—