9Customer service code to specify notice of certain disconnections or restrictions

9 Customer service code to specify notice of certain disconnections or restrictions

(1)  A customer service code must specify that a regulated entity must not disconnect or restrict (other than under sections 56K , 56L and 56M of the Act) a regulated service provided to a customer unless, where practicable, the regulated entity has given notice to the customer.

(2)  A customer service code must specify that a regulated entity must give notice to a customer if a regulated service provided to the customer is disconnected or restricted because the customer has failed to pay a debt due and payable to the regulated entity.

(3)  A customer service code must specify –

(a) the manner in which a notice, referred to in subregulations (1) and (2) , is to be given; and

(b) the details to be included in a notice referred to in subregulations (1) and (2) .