Water and Sewerage Industry (Customer Service Standards) Regulations 2019
8Customer service code to specify matters relating to supply and disconnection
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8 Customer service code to specify matters relating to supply and disconnection
(1) A customer service code must specify the circumstances in which a regulated entity may –
(a) disconnect the supply of a sewerage service to a customer; and
(b) disconnect the supply of a water service to a customer; and
(c) restrict the supply of a water service to a customer.
(2) A customer service code must specify the days and times, and the circumstances, if any, in which the supply of a regulated service must not be disconnected or restricted by a regulated entity (other than because of an unplanned interruption).
(3) A customer service code must specify the circumstances in which the supply of a regulated service may be restricted by a regulated entity (other than because of an unplanned interruption).
(4) A customer service code must specify that, before disconnecting or restricting a regulated service to a property, a regulated entity must consider the consequences to health, safety and the environment if the disconnection or restriction takes place.