TASIn ForceRegulation
Water and Sewerage Industry (Customer Service Standards) Regulations 2019
4Publication of customer charter
Start here
Get a plain-English read of 4
Turn the raw legal text into a practical explanation grounded in Water and Sewerage Industry (Customer Service Standards) Regulations 2019.
4 Publication of customer charter
(1) A customer service code must specify that a regulated entity must publish a customer charter for customers of the regulated entity.
(2) A customer service code must specify that a regulated entity in its dealings with customers must not contravene a customer charter.