33Customer service code to specify customer obligations

33 Customer service code to specify customer obligations

(1)  A customer service code must specify that a customer must notify the regulated entity of a change to the customer's personal circumstances that may affect –

(a) whether the customer may be required to pay a fee or interest to the regulated entity; or

(b) the amount of a fee or interest that the customer may be required to pay to the regulated entity.

(2)  A customer service code must specify the changes to a customer’s personal circumstances that are relevant for the purposes of subregulation (1) .

(3)  A customer service code must specify the time period within which a customer who owns or occupies property must notify the regulated entity before the person vacates, sells or leases the property to another person.

Displayed and numbered in accordance with the Rules Publication Act 1953.

Notified in the Gazette on 21 November 2019

These regulations are administered in the Department of Primary Industries, Parks, Water and Environment.