TASIn ForceRegulation
Water and Sewerage Industry (Customer Service Standards) Regulations 2019
31Customer service code to specify matters relating to customer enquiries
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31 Customer service code to specify matters relating to customer enquiries
A customer service code must specify that a regulated entity must have a policy that must specify –
(a) how a customer may make an enquiry to the regulated entity; and
(b) how the regulated entity is to deal with an enquiry made to the regulated entity by a customer; and
(c) the time period in which an enquiry made to the regulated entity by a customer must be dealt with by the regulated entity.