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Water and Sewerage Industry (Customer Service Standards) Regulations 2019
29Customer service code to specify information provided to customers
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29 Customer service code to specify information provided to customers
(1) A customer service code must specify that a regulated entity must provide to a customer information in relation to –
(a) the customer's rights and obligations under the Act in relation to the regulated entity; and
(b) the regulated entity's rights and obligations under the Act in relation to the customer.
(2) A customer service code may specify the customer information to be provided in accordance with subregulation (1) .