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Water and Sewerage Industry (Customer Service Standards) Regulations 2019
28Customer service code to specify financial hardship policy
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28 Customer service code to specify financial hardship policy
(1) A customer service code must specify that a regulated entity must have, and apply, a financial hardship policy to customers who are suffering financial hardship.
(2) A customer service code must specify that a regulated entity’s financial hardship policy must be consistent with the customer service code and the Act.