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Water and Sewerage Industry (Customer Service Standards) Regulations 2019
22Customer service code to specify matters relating to recovery of amount of money undercharged
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22 Customer service code to specify matters relating to recovery of amount of money undercharged
(1) A customer service code must specify that a regulated entity is entitled to recover from a customer an amount of money by which the customer was undercharged in respect of any billing period.
(2) A customer service code must specify the circumstances in which, and the process by which, a regulated entity may recover from a customer an amount of money by which the customer was undercharged, except if the undercharging occurred because of fraud committed by the customer.