TASIn ForceRegulation
Water and Sewerage Industry (Customer Service Standards) Regulations 2019
21Customer service code to specify matters relating to adjustments of overpayments
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21 Customer service code to specify matters relating to adjustments of overpayments
A customer service code must specify the circumstances in which, and the process by which, a regulated entity will refund a customer who has been overcharged for the supply of a regulated service by the regulated entity.