Water and Sewerage Industry (Customer Service Standards) Regulations 2019
20Circumstances in which fraud is committed by customers
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20 Circumstances in which fraud is committed by customers
For the purposes of this Part, fraud is committed by a customer of a regulated entity if the customer, or a person acting with the express or implied consent of the customer, has –
(a) tampered with a meter measuring the provision of a regulated service for which the customer is liable to pay the regulated entity; or
(b) otherwise defrauded the regulated entity of an amount of money that the regulated entity is entitled to claim from the person in relation to a regulated service.