19Customer service code to specify methods of payment

19 Customer service code to specify methods of payment

(1)  A customer service code must specify –

(a) the methods by which a customer may pay to the regulated entity an amount of money payable to the regulated entity by the customer; and

(b) whether a discount is available to a customer in relation to the method of payment used by the customer to pay to the regulated entity an amount of money payable to the regulated entity by the customer.

(2)  A customer service code must specify how a regulated entity may recover from a customer a fee, if the regulated entity has incurred the fee because a payment by the customer has been dishonoured or reversed.