Water and Sewerage Industry (Customer Service Standards) Regulations 2019
17Customer service code to specify matters relating to meter readings
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17 Customer service code to specify matters relating to meter readings
(1) If a meter for the measurement of the amount of water supplied to, or sewage removed from, a property that is owned or occupied by a customer is installed on the property, a customer service code must specify –
(a) the minimum frequency at which the regulated entity will conduct meter readings; and
(b) that the customer may request that a special meter reading take place; and
(c) that the customer is not liable to pay for a special meter reading if the meter has inaccurately measured the amount of water supplied to, or sewage removed from, the property.
(2) A customer service code must specify the maximum period by the end of which a regulated entity must respond to a request by a customer for a special meter reading.