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Water and Sewerage Industry (Customer Service Standards) Regulations 2019
16Customer service code to specify issue of separate accounts
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16 Customer service code to specify issue of separate accounts
(1) A customer service code must specify that a regulated entity must, at the request of a person, issue a separate account for each property in relation to which the person is a customer of the regulated entity.
(2) A customer service code must specify that a regulated entity may, if different parts of a property have separate water meters installed in respect of different customers of the regulated entity, issue a separate account for each of the customers.