TASIn ForceRegulation
Water and Sewerage Industry (Customer Service Standards) Regulations 2019
10Customer service code to specify circumstances relating to disconnection or restriction because of debt
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10 Customer service code to specify circumstances relating to disconnection or restriction because of debt
A customer service code must specify the circumstances in which a regulated entity –
(a) may restrict or disconnect a regulated service provided to a customer, if the customer has failed to pay a debt due and payable to the regulated entity; and
(b) must restore a regulated service provided to a customer, if the customer has entered into a payment plan, or other arrangement, with the regulated entity for the payment of a debt due and payable to the regulated entity.