Water and Sewerage Industry (Community Service Obligation) Act 2009
8Grant of concessions
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8 Grant of concessions
(1) A regulated entity that receives from a person an application for a concession under section 6(1) must, within 21 days, by notice to the person, determine the application.
(2) Subsection (1) only applies to a regulated entity in relation to an application from a person, if the entity has obtained from the person all the information it requires to determine the application.
(3) The regulated entity is to determine the application from the person –
(a) by granting the concession to the person, if the entity is satisfied the person is an eligible customer of the regulated entity in respect of the dwelling to which the application relates; or
(b) by refusing to grant the concession to the person, if the entity is not satisfied the person is an eligible customer of the regulated entity in respect of the dwelling to which the application relates.
(4) Only one eligible customer of a regulated entity in respect of a dwelling may be granted a concession in respect of a dwelling.