58Regulator may require customer contracts

58 Regulator may require customer contracts

(1)  A regulated entity must develop a customer contract for regulated services that it provides to the regulated entity's customers by a date determined by the Regulator by notice in writing given to the regulated entity.

Penalty:  Fine not exceeding 500 penalty units.

(2)  A regulated entity must submit a proposed customer contract that is in accordance with the customer service code to the Regulator for approval by a date determined by the Regulator by notice in writing given to the regulated entity.

Penalty:  Fine not exceeding 100 penalty units.

(3)  The Regulator may –

(a) require amendments to be made to a proposed customer contract before approving the proposed customer contract; and

(b) draft and approve a customer contract to apply in relation to a regulated entity if a regulated entity fails to submit a proposed customer contract as required by this section or fails to amend a proposed customer contract as required by the Regulator.

(4)  This section does not apply in relation to proposed customer contracts which are submitted to the Regulator and approved as part of a price and service plan approved under section 65 .