sec.214Claims for payment

sec.214 Claims for payment

If a claim for payment of a winning bet is made to a general operator, the operator must— pay the relevant winnings to the claimant; or if the operator disputes the claim—immediately try to resolve the claim. If a wagering agent, for a claim for payment made to the agent, disputes the claim and is not able to resolve the claim, the agent must refer the claim to the licence operator. If an authority operator, for a claim for payment made or referred to the operator, disputes the claim and is not able to resolve the claim, the operator must, by written notice (a claim result notice ) given to the claimant, promptly inform the claimant— of the operator’s decision on the claim; and that the person may, within 10 days of receiving the notice, ask the chief executive to review the decision. If the claim is not resolved, the claimant may ask the chief executive— if the claimant received a claim result notice—to review the authority operator’s decision; or if the claimant did not receive a claim result notice—to resolve the claim. A request to the chief executive under subsection (4) — must be in the approved form; and if the claimant received a claim result notice—must be made within 10 days after receiving the notice. If a request is made to the chief executive, the chief executive must deal with the request in the way prescribed under a regulation. (sec.214-ssec.1) If a claim for payment of a winning bet is made to a general operator, the operator must— pay the relevant winnings to the claimant; or if the operator disputes the claim—immediately try to resolve the claim. (sec.214-ssec.2) If a wagering agent, for a claim for payment made to the agent, disputes the claim and is not able to resolve the claim, the agent must refer the claim to the licence operator. (sec.214-ssec.3) If an authority operator, for a claim for payment made or referred to the operator, disputes the claim and is not able to resolve the claim, the operator must, by written notice (a claim result notice ) given to the claimant, promptly inform the claimant— of the operator’s decision on the claim; and that the person may, within 10 days of receiving the notice, ask the chief executive to review the decision. (sec.214-ssec.4) If the claim is not resolved, the claimant may ask the chief executive— if the claimant received a claim result notice—to review the authority operator’s decision; or if the claimant did not receive a claim result notice—to resolve the claim. (sec.214-ssec.5) A request to the chief executive under subsection (4) — must be in the approved form; and if the claimant received a claim result notice—must be made within 10 days after receiving the notice. (sec.214-ssec.6) If a request is made to the chief executive, the chief executive must deal with the request in the way prescribed under a regulation.

• (a) pay the relevant winnings to the claimant; or