sec.212Inquiries about complaints

sec.212 Inquiries about complaints

Subsection (2) applies if a complaint is made to the chief executive by a person about the conduct of approved wagering (including the conduct of a wagering agent’s operations). The chief executive must promptly— if the chief executive believes the complaint has not previously been referred to the relevant authority operator and that it is appropriate for the complaint to be referred to the operator—refer the complaint to the authority operator; or if paragraph (a) does not apply—inquire into the complaint. The chief executive must promptly advise the complainant of— if the chief executive acts under subsection (2) (a) —the decision to refer the complaint to the authority operator; or if the chief executive acts under subsection (2) (b) —the result of the inquiry. Subsection (5) applies if— a complaint is made to an authority operator by a person about— the conduct of authorised wagering by the authority operator under the wagering authority; or the operations of a wagering agent of the authority operator; or a complaint is referred to an authority operator under subsection (2) . The authority operator must, within 21 days after the complaint is received by, or referred to, the operator— inquire into the complaint; and give written notice of the result of the inquiry— to the complainant; and if the complaint was referred to the operator by the chief executive—to the chief executive. A complaint must— be in writing; and state the complainant’s name and address; and give appropriate details of the complaint. (sec.212-ssec.1) Subsection (2) applies if a complaint is made to the chief executive by a person about the conduct of approved wagering (including the conduct of a wagering agent’s operations). (sec.212-ssec.2) The chief executive must promptly— if the chief executive believes the complaint has not previously been referred to the relevant authority operator and that it is appropriate for the complaint to be referred to the operator—refer the complaint to the authority operator; or if paragraph (a) does not apply—inquire into the complaint. (sec.212-ssec.3) The chief executive must promptly advise the complainant of— if the chief executive acts under subsection (2) (a) —the decision to refer the complaint to the authority operator; or if the chief executive acts under subsection (2) (b) —the result of the inquiry. (sec.212-ssec.4) Subsection (5) applies if— a complaint is made to an authority operator by a person about— the conduct of authorised wagering by the authority operator under the wagering authority; or the operations of a wagering agent of the authority operator; or a complaint is referred to an authority operator under subsection (2) . (sec.212-ssec.5) The authority operator must, within 21 days after the complaint is received by, or referred to, the operator— inquire into the complaint; and give written notice of the result of the inquiry— to the complainant; and if the complaint was referred to the operator by the chief executive—to the chief executive. (sec.212-ssec.6) A complaint must— be in writing; and state the complainant’s name and address; and give appropriate details of the complaint.