Part 6Complaints about some disability services and resident services

Part 6 — Complaints about some disability services and resident services

Division 1 — Preliminary

30. Terms used 33

30AA. This Part to be read with Health and Disability Services (Complaints) Act 1995 34

30A. Functions of Director 35

31. Parties themselves may resolve complaint 36

Division 2 — Complaints and conciliation

32. Who may complain 36

33. Who and what can be complained about 38

33A. Health services complaints 41

34. Time for complaining 41

35. How to complain 41

36. Withdrawal of complaint 42

37. Preliminary decision by Director 42

38. Rejection, deferral or referral of complaints 44

39A. Response by respondent 45

39B. Resolving complaints by negotiation 46

39. Conciliation of complaints 47

Division 3 — Investigations

40. Investigation of complaints and referred matters 48

41. Director’s powers on investigation 50

42A. Conciliator must not investigate 52

Division 4 — Consequences of investigation

42. Director to decide, give reasons etc. 52

43A. Warrants 54

43B. Reports to Parliament 54

43. Respondent to report on remedial action 55

44. Report to Parliament where report not made or remedial action not taken 55