9BPrescribed code of conduct requirements

9B Prescribed code of conduct requirements

(1) For the purposes of section 14H of the Act, the prescribed code of conduct requirements are the requirements set out in the following provisions of Schedule 6—

(a) clause 9(1) (requirement to wear identification card);

(b) clause 11A (requirement not to contact person who has requested not to be contacted);

Reg. 9B(1)(ba) inserted by S.R. No. 26/2024 reg. 5.

(ba) clause 11B(1)(a) (requirement not to carry out lead generation or marketing while on a telephone call);

Reg. 9B(1)(bb) inserted by S.R. No. 26/2024 reg. 5.

(bb) clause 11B(1)(b) (requirement not to require or permit an employee, an agent or a contractor to carry out lead generation or marketing while on a telephone call);

Reg. 9B(1)(bc) inserted by S.R. No. 26/2024 reg. 5.

(bc) clause 11B(1)(c) (requirement not to acquire contact details obtained as the result of a telephone call by a third party to a person who has expressed interest in a prescribed activity);

Reg. 9B(1)(bd) inserted by S.R. No. 26/2024 reg. 6.

(bd) clause 12(1)(a) (requirement not to call at a person's residence or business premises for lead generation or marketing);

Reg. 9B(1)(be) inserted by S.R. No. 26/2024 reg. 6.

(be) clause 12(1)(b) (requirement not to require or permit an employee, an agent or a contractor to call on a person's residence or business premises for lead generation or marketing);

Reg. 9B(1)(bf) inserted by S.R. No. 26/2024 reg. 6.

(bf) clause 12(1)(c) (requirement not to acquire contact details obtained as the result of a third party calling on a person who has expressed interest in a prescribed activity at the person's ordinary place of residence or business premises);

(c) clause 13A(1) (requirement to inform person that VEET scheme is voluntary);

(d) clause 13A(2) (requirement to inform person about code of conduct and to give copy on request);

(e) clause 13A(3) (requirement to give person dispute resolution information);

(f) clause 13A(4) (requirement to offer person copy of VEET scheme consumer factsheet);

(g) clause 17 (requirement to ensure energy consumer is given statement of rights and obligations);

(h) clause 18(1) (requirement to ensure energy consumer is given information about terms and conditions of contract);

(i) clause 20(1) (requirement to ensure contract for supply of prescribed activity sets out scheduling of undertaking and completion);

(j) clause 21 (requirement to ensure energy consumer is provided with certain information);