13AFurther information about VEET scheme

13A Further information about VEET scheme

(1) An accredited person or scheme participant carrying out lead generation or marketing activities for a prescribed activity with a person must inform the person that the VEET scheme is voluntary.

(2) An accredited person or scheme participant carrying out lead generation or marketing activities for a prescribed activity with a person must inform the person about this code of conduct and, on request, give the person a copy of this code of conduct.

(3) An accredited person or scheme participant carrying out lead generation or marketing activities for a prescribed activity with a person must give the person the dispute resolution information relating to the prescribed activity.

(4) An accredited person or scheme participant carrying out lead generation or marketing activities for a prescribed activity with a person must offer the person a copy of the VEET scheme consumer factsheet.

14 Information about prescribed activity

An accredited person or scheme participant carrying out lead generation or marketing activities for a prescribed activity with a person must give the person—

(a) the name of the accredited person who will be creating the certificate in respect of the prescribed activity; and

(b) clear and accurate information about—

(i) the prescribed activity; and

(ii) how to use the product or service; and

(iii) the performance of the product or service; and

(iv) the suitability of the product or service for the person or the person's premises; and

(v) any applicable product service recommendations and requirements; and

(vi) the warranty that applies to the product or service and the installation works (if any); and

(vii) if the prescribed activity involves the replacement of a product, the decommissioning procedures that apply in relation to the product to be replaced.

15 Provision of other information

(1) An accredited person or scheme participant carrying out lead generation or marketing activities for a prescribed activity must give a person all information necessary and appropriate to enable the person to make an informed decision in relation to the undertaking of the prescribed activity.

The accredited person or scheme participant must give a person any quotes, invoices or data sheets relevant to the prescribed activity.

(2) If an accredited person or scheme participant provides a person with indicative values rather than a quote for undertaking a prescribed activity, the accredited person or scheme participant must ensure that the person understands that a final quote has not been given.