sec.52Dealing with complaint

sec.52 Dealing with complaint

If the commissioner decides to deal with a complaint, the commissioner may take any reasonable steps the commissioner considers appropriate to resolve the complaint. Without limiting subsection (1) , the commissioner may— ask the complainant or prescribed person to give the commissioner information relevant to the complaint; or make enquiries of, and discuss the complaint with, the complainant and the prescribed person; or ask the prescribed person to make submissions to the commissioner in writing in response to the complaint; or give the complainant a copy of the prescribed person’s written submissions; or make recommendations to a prescribed person in relation to dealing with affected victims. (sec.52-ssec.1) If the commissioner decides to deal with a complaint, the commissioner may take any reasonable steps the commissioner considers appropriate to resolve the complaint. (sec.52-ssec.2) Without limiting subsection (1) , the commissioner may— ask the complainant or prescribed person to give the commissioner information relevant to the complaint; or make enquiries of, and discuss the complaint with, the complainant and the prescribed person; or ask the prescribed person to make submissions to the commissioner in writing in response to the complaint; or give the complainant a copy of the prescribed person’s written submissions; or make recommendations to a prescribed person in relation to dealing with affected victims.

• (a) ask the complainant or prescribed person to give the commissioner information relevant to the complaint; or
• (b) make enquiries of, and discuss the complaint with, the complainant and the prescribed person; or
• (c) ask the prescribed person to make submissions to the commissioner in writing in response to the complaint; or
• (d) give the complainant a copy of the prescribed person’s written submissions; or
• (e) make recommendations to a prescribed person in relation to dealing with affected victims.