sec.46Complaints made to a government entity or non-government entity

sec.46 Complaints made to a government entity or non-government entity

This section applies to a complaint made to a government entity or non-government entity under section 45 . The entity must— give the complainant information about the process that will be used for resolving the complaint; and take all reasonable steps to resolve the complaint as soon as is reasonably practicable. Without limiting subsection (2) (b) , the entity may comply with the subsection by— referring the complaint to another entity mentioned in subsection (4) to resolve; and giving the other entity timely and reasonable assistance to resolve the complaint. For subsection (3) (a) , the other entities are— the commissioner; or for a government entity—another government entity; or for a non-government entity—the entity that gives the non-government entity funding to provide services to help affected victims. (sec.46-ssec.1) This section applies to a complaint made to a government entity or non-government entity under section 45 . (sec.46-ssec.2) The entity must— give the complainant information about the process that will be used for resolving the complaint; and take all reasonable steps to resolve the complaint as soon as is reasonably practicable. (sec.46-ssec.3) Without limiting subsection (2) (b) , the entity may comply with the subsection by— referring the complaint to another entity mentioned in subsection (4) to resolve; and giving the other entity timely and reasonable assistance to resolve the complaint. (sec.46-ssec.4) For subsection (3) (a) , the other entities are— the commissioner; or for a government entity—another government entity; or for a non-government entity—the entity that gives the non-government entity funding to provide services to help affected victims.

• (a) give the complainant information about the process that will be used for resolving the complaint; and
• (b) take all reasonable steps to resolve the complaint as soon as is reasonably practicable.
• (a) referring the complaint to another entity mentioned in subsection (4) to resolve; and
• (b) giving the other entity timely and reasonable assistance to resolve the complaint.
• (a) the commissioner; or
• (b) for a government entity—another government entity; or
• (c) for a non-government entity—the entity that gives the non-government entity funding to provide services to help affected victims.