47How complaints are made

47 How complaints are made (1) A complaint made under this Act must— (a) be given to the board; and (b) be in writing; and (c) include the person’s name and contact details. (2) A person is entitled to reasonable assistance from the registrar to put the complaint in writing. Examples—when assistance would be reasonable 1 the person cannot put the complaint in writing 2 the person has difficulty putting the complaint in writing Note A person may also make a complaint to the commission (see Human Rights Commission Act 2005, s 39).

Complaints Division 5.2 (3) However, a complaint may— (a) be made orally if the board is satisfied on reasonable grounds that exceptional circumstances justify action without a written complaint; and Example—exceptional circumstances Waiting until the complaint is put in writing would make action in response to the complaint impossible or impractical. (b) need not include the complainant’s name and contact details if the board is satisfied on reasonable grounds that exceptional circumstances justify action without the complainant’s name and address.