Part 3Claims for crisis payment

Part 3—Claims for crisis payment

11 How to claim

(1) A person who wants a crisis payment must make a proper claim.

(2) To be a proper claim, a claim must be:

(a) in writing; and

(b) in accordance with a form approved by the Commission; and

(c) accompanied by any evidence reasonably available to the claimant that is relevant to the claim.

12 Making of claim

(1) To be a proper claim, a claim must be lodged:

(a) at an office of the Department or a place approved by the Commission; or

(b) with a person approved for the purpose by the Commission.

(2) A place or person approved under paragraph (1)(a) or (b) must be a place or person in Australia.

(3) A person may make a claim on behalf of another person.

13 Claimant must be in Australia

A claim for a crisis payment is not a proper claim unless the claimant is in Australia on the day on which the claim is lodged.

14 Claim may be withdrawn

(1) A claimant for a crisis payment or someone else on behalf of a claimant may withdraw a claim that has not been decided.

(2) A claim that is withdrawn is taken to have not been made.

(3) A withdrawal may be made orally or in writing to the Department.

(4) The Department must make a written record of a withdrawal that is made orally.

(5) A person withdrawing a claim on behalf of a claimant must be authorised in writing by the claimant to act on behalf of the claimant.

15 Investigation of claim

(1) If a person lodges a proper claim for a crisis payment, the Secretary must investigate the claim.

(2) When the investigation is finished, the Secretary must submit the claim to the Commission for decision.

(3) A claim submitted to the Commission must be accompanied by:

(a) any evidence submitted by the claimant with the claim; and

(b) any documents relevant to the claim that are under the control of the Department, including any evidence or documents relevant to the claim obtained during the investigation.