48Provider must have certain processes and procedures

#### 48 Provider must have certain processes and procedures (1) The rules may require an approved course provider to have specified processes and procedures in place. (2) The processes and procedures may relate to one or more of the following: (a) information the provider collects for the purposes of, or in relation to, applications by students for VET student loans; (b) processes or procedures for students to enrol in courses (including student entry procedures) and withdraw from courses; (c) tuition protection, including requirements about offering replacement courses; (d) student grievances; (e) equal benefits and opportunities for students; (f) review of decisions. (3) Subsection (2) does not limit the processes and procedures that may be required by the rules. (4) The rules may specify requirements to be met in establishing and operating the processes and procedures. (5) An approved course provider contravenes this subsection if the provider fails to comply with rules made under this section. Civil penalty: 60 penalty units.