178ACAT decisions

178 ACAT decisions (1) This section applies if the ACAT is satisfied, in relation to a complainant, that— (a) the respondent has— (i) contravened a customer contract; or (ii) contravened section 51 (Protection of personal information); or (iii) contravened an obligation under this Act in relation to its network operations; or (b) the respondent has caused, or would cause, substantial hardship by failing to provide, or withdrawing, a utility service; or (c) an authorised person for the respondent has acted improperly in relation to network operations; or (d) a capital contribution charge, of an amount of not more than $10 000, imposed by the respondent is excessive. (2) Without limiting the orders the ACAT may make, the ACAT may— (a) for a complaint that a capital contribution charge is excessive— give a direction under section 182 (Reviewable capital contribution charges); or (b) in any other case— (i) give the written directions to the respondent that it considers necessary requiring the respondent to remedy the matter mentioned in subsection (1); or (ii) give another direction under this division; or (iii) make a declaration under this division. (3) A respondent must comply with a direction given to it under this division.