172ACAT applications

172 ACAT applications A person (the complainant) mentioned in table 172, column 2 may apply to the ACAT in relation to a matter (the complaint) mentioned in column 3 in relation to the complainant. Table 172 ACAT applications item complainant complaint 1 consumer affected by contravention of customer contract, or customer retail contract or customer connection contract made under the National Energy Retail Law (ACT), by a utility 2 consumer affected by contravention of an industry code dealing with utility service standards by a utility 3 consumer a utility fails to provide a utility service to consumer or withdraws a utility service from consumer, and failure or withdrawal causes substantial hardship, or is likely to cause substantial hardship, to consumer 4 person affected by contravention of s 51 (Protection of personal information) by a utility 5 person affected by contravention by a utility or a regulated utility of an obligation in relation to its network operations under this Act or the Utilities (Technical Regulation) Act 2014

item complainant complaint 6 person affected by act or omission act or omission of an authorised person for a utility or regulated utility in relation to its network operations under this Act or the Utilities (Technical Regulation) Act 2014 7 person on whom charge imposed capital contribution charge imposed under s 101