17Customers

17 Customers customer, for a utility service, means— (a) a person for whom the service is provided under a customer contract; or (b) a person who has applied, orally or in writing, to the relevant utility for the service to be provided under a customer contract. franchise customer, in relation to the supply of water to premises, means a customer other than a non-franchise customer for the supply to the premises. non-franchise customer, for the supply of water to premises, means a person who has that status because of a declaration under section 18. (2) For subsection (1), definition of customer, paragraph (b), an application for a connection or supply service in relation to water or sewerage includes an application by, or for, a person for approval of a plan for plumbing or drainage work to connect premises to the relevant network.

(3) For this Act, a customer to whom a declaration under section 18 applies is a non-franchise customer for a utility service only in the circumstances to which the declaration relates.