Tourism Services Act 2003
sec.38Codes of conduct
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sec.38 Codes of conduct
A regulation may prescribe a code of conduct for inbound tour operators, and a code of conduct for tour guides, relating to supplying services to tourists. Without limiting subsection (1) , a code of conduct may— set minimum standards for carrying on the business of an inbound tour operator or for tour guides; or establish principles that encourage and facilitate fair dealings between— inbound tour operators and tourists or tour guides and tourists; or inbound tour operators and businesses or other entities with which tourists come, or are likely to come, in contact or tour guides and those entities; or provide for a system of dispute resolution including by requiring an inbound tour operator or tour guide to have a written policy about resolving disputes. (sec.38-ssec.1) A regulation may prescribe a code of conduct for inbound tour operators, and a code of conduct for tour guides, relating to supplying services to tourists. (sec.38-ssec.2) Without limiting subsection (1) , a code of conduct may— set minimum standards for carrying on the business of an inbound tour operator or for tour guides; or establish principles that encourage and facilitate fair dealings between— inbound tour operators and tourists or tour guides and tourists; or inbound tour operators and businesses or other entities with which tourists come, or are likely to come, in contact or tour guides and those entities; or provide for a system of dispute resolution including by requiring an inbound tour operator or tour guide to have a written policy about resolving disputes.
- (a) set minimum standards for carrying on the business of an inbound tour operator or for tour guides; or
- (b) establish principles that encourage and facilitate fair dealings between— (i) inbound tour operators and tourists or tour guides and tourists; or (ii) inbound tour operators and businesses or other entities with which tourists come, or are likely to come, in contact or tour guides and those entities; or
- (i) inbound tour operators and tourists or tour guides and tourists; or
- (ii) inbound tour operators and businesses or other entities with which tourists come, or are likely to come, in contact or tour guides and those entities; or
- (c) provide for a system of dispute resolution including by requiring an inbound tour operator or tour guide to have a written policy about resolving disputes.
- (i) inbound tour operators and tourists or tour guides and tourists; or
- (ii) inbound tour operators and businesses or other entities with which tourists come, or are likely to come, in contact or tour guides and those entities; or