Telstra Corporation Act 1991
8CNRe‑affirmation of the customer service guarantee
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8CN Re‑affirmation of the customer service guarantee
(1) The Parliament re‑affirms its intention that the Minister will take all reasonable steps to ensure that: (a) the ACMA continues to make performance standards to be complied with by carriage service providers in relation to customer service; and (b) if a carriage service provider contravenes a performance standard, the carriage service provider will continue to be liable to pay damages to the customer for the contravention. (2) An expression used in this section and in Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 has the same meaning in this section as it has in that Part.