9Matters the industry standard may deal with

9 Matters the industry standard may deal with

(1) The standard may deal with the following matters as they relate to the telecommunications activities of carriers, carriage service providers and electronic messaging service providers in connection with the operation and administration of the SMS Sender ID Register:

(a) requirements relating to record keeping and reporting by carriers, carriage service providers and electronic messaging service providers on the nature or numbers of communications using:

(i) sender identifications not on the SMS Sender ID Register that have been disrupted; and

(ii) sender identifications on the SMS Sender ID Register that have been delivered to end users;

(b) requirements relating to performance reporting and metrics by carriers, carriage service providers and electronic messaging service providers on:

(i) the speed of any measures taken in compliance with the standard; and

(ii) the effectiveness of any measures taken in compliance with the standard;

(c) requirements relating to complaints handling procedures that carriers, carriage service providers and electronic messaging service providers must implement in response to:

(i) complaints from end users about spoofing sender identifications; and

(ii) complaints about the SMS Sender ID Register from entities registered on the SMS Sender ID Register;

(d) conferral of functions and powers on the Telecommunications Industry Ombudsman for the purposes of complaints handling in connection with the SMS Sender ID Register;

Note: The consent of the Telecommunications Industry Ombudsman is required to confer functions and powers on the Ombudsman: see section 114 of the Act.

(e) requirements relating to maintaining the privacy of personal information provided to carriers, carriage service providers and electronic messaging service providers for the purposes of verifying sender identifications against the SMS Sender ID Register;

(f) requirements for information sharing by carriers, carriage service providers and electronic messaging service providers for the purposes of the functions and powers of the ACCC;

(g) any other matters the ACMA considers necessary to meet the objectives in section 7.